Client Implementation Manager

Our mission at GoCo is to help small businesses spend less time on manual, HR tasks, so they can focus on growing happier, more productive teams. Backed by notable investors such as Salesforce Ventures and named one of the best places to work in Houston, we’re a close-knit team driven by honesty, hard work, fun and creativity. At GoCo every team member has a big impact on our business, and on the world!

About this role:

The Client Implementation Manager is an exciting opportunity to be a part of a relationship-focused Client Services team. In this role, daily activities include client meetings, data imports, project plan reviews and coordination with Specialists and the rest of the Implementation team. While completing projects with quality and efficiency, you would be looking for opportunities to improve existing processes and uncovering new strategies to help give our new clients the best experience possible. 

We are excited to have someone who is energized by solving problems and diving into the details, and enjoys client relationships. Because we are a small tech start-up, your contributions will have a high impact on the business giving you great purpose. You will be part of our Client Success team, reporting to the Director of Client Success, and you will have tremendous opportunities to grow and develop in this role. 

What will I be doing?

• Collaborating with clients and cross-functional teams to define project scope, objectives, and deliverables.
• Developing a comprehensive project plan outlining timelines and resources required for successful implementation.
• Create communication plans to keep stakeholders informed and engaged throughout the implementation process.
• Conduct training sessions to empower clients to effectively use their new HR systems.
• Analyze current HR processes and identify areas for streamlining and optimization.
• Track project progress, identify potential bottlenecks, and take corrective actions to keep the project on schedule.
• Build relationships and create raving fans of our platform.

Necessary Skills

• Proven experience (3-5 years) as an HR Project Manager or in a similar HR implementation role.
• Strong understanding of HR processes, technologies, and best practices.
• Excellent organizational, time management, and leadership skills.
• Proficient in using project management tools and HR software applications.
• Exceptional communication and interpersonal abilities.
• Demonstrated experience in change management and stakeholder engagement.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strategic thinker with a focus on delivering results and driving continuous improvement.
• Bachelor’s degree or equivalent experience.

Benefits and Perks

• Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
• Equity/Stock options
• Flexible paid time off
• Paid parental leave

More reading, for your leisure

A normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful. Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!

You can learn more about our culture, mission, and perks here: https://www.goco.io/careers/

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.