Senior Platform Engineer

See yourself in the team

Ceba, the bank’s award-winning virtual assistant, has handled more than 15.5 million interactions since its launch in 2018, handling everything from card activation to loan payment deferrals. Over 60% of incoming contacts are now handled end-to-end within the assistant, freeing up live agents to work on more complex cases.

Ceba2.0 is the first customer facing Gen AI platform in Australia in a financial organisation which was launched on 22nd Nov 2024. Ther Gen AI driven chatbot platform solution consists of CoPilot Studio in Power Platform, Azure and AWS native services. The customer facing chatbot utilises both Deterministic AI and Gen AI to provide support to your digital customers.

Do work that matters

We are seeking an experienced Senior Platform Engineer with strong Site Reliability Engineering expertise to design, implement, and maintain our cloud infrastructure across Microsoft Power Platform, Azure, and AWS environments. This role will be instrumental in driving our cloud strategy, ensuring optimal performance, security, and scalability of our platform services, while maintaining high reliability and

To be successful in this role, some of the broad roles and responsibilities may include:

Platform Engineering

• Lead the architecture and implementation of solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI)

• Design and maintain cloud infrastructure across Azure and AWS platforms

• Develop and implement automation strategies for infrastructure deployment and management.

• Create and maintain CI/CD pipelines for cross-platform deployments

• Establish best practices for cloud security, compliance, and cost optimization
   

Site Reliability Engineering

• Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs)

• Implement and maintain observability solutions across all platforms (metrics, logging, tracing)

• Design and implement automated alerting and incident response systems

• Conduct capacity planning and performance optimization

• Lead post-incident reviews and implement systematic improvements

• Develop and maintain runbooks and playbooks for operational procedures

• Implement chaos engineering practices to improve system resilience

• Automate routine operations and maintenance tasks

• Design and implement disaster recovery and business continuity solutions.

We’re interested in hearing from people who possess the following Tech skill:

• Cloud Platforms: Microsoft Power Platform, Azure (Azure Functions, Azure DevOps, Azure AD, etc.), AWS (EC2, S3, Lambda, IAM, etc.)

• Infrastructure as Code: Terraform, ARM templates, CloudFormation

• Knowledge of API design and implementation

• Scripting: PowerShell, Python, Bash

• CI/CD: Azure DevOps, GitHub Actions, Jenkins

• APM tools (New Relic, Dynatrace, AppDynamics)

• Blue-green and canary deployment strategies

• Monitoring & Observability i.e Azure Monitor, AWS CloudWatch, Prometheus, Grafana, ELK Stack

Working with us

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in. 

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