Senior Personal Injury Specialist

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.  

Are you a specialist in the field of handling complex personal injury claims. Perhaps you have also settled Scottish and Northern Irish claims to enhance your expertise and knowledge? Looking for the next step up and a new career journey?

Well look no further! We’re on the lookout for a skilled and experienced Senior Personal Injury Specialist to join our growing organisation in Salford Quays, Manchester.

It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution. You’ll be an expert in your field, showing empathy and building strong working relationships. Additionally, experience in defending claims and a strong background in jurisdictional claims will be highly valued.

Core skills we’re looking for to succeed in the role:

• Investigative mindset: Our personal injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.
• Excellent communication: As a Senior Personal Injury Specialist, you’ll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly. Compile and Deliver training and Act as a mentor/buddy and referral point to Personal injury Handlers
• Analytical: You’ll need to analyse complex situations, assess evidence, and make informed decisions, in addition assess and sign off all litigation including tracking trends and identifying process improvements . An analytical approach helps in evaluating complex PI claims.
• Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.
• Deadline driven: Timeliness is essential in legal matters. Senior Personal Injury Specialists must manage deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.

We love flexibility and hybrid working – For the first 3 months of service you’ll be in the office each day for training and support and upon passing a probation period subject to your performance hybrid working can begin with 4 days at home and 1 day in the office - but if you prefer to be in the office more, that’s good with us.

What’s our success? Well, that’s entirely down to our talented people, who we know, are our biggest asset. Check out our Glassdoor page to see what our employees think about working here. 

Are you up for the challenge? Then read further and click on apply if you are interested to start your career with us!

What’s involved:

• Own and manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority levels of up to £125,000:

• More serious bodily injury claims and psychological trauma
• Vulnerable Road User Claims; Pedestrians, motor cyclists, bicycles
• Specialised claims e.g., E Scooter Claims
• Scottish Claims
• Northern Ireland Claims
• Specific KYO Claimant solicitors 
• Initial fraud concern cases, if not retained by Fraud, e.g., LVI
• Claims managed within the Personal Injury Claims Portals
• Claims managed within the Credit Hire Portal

• Manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to the Large Loss team
• Ensure all files are reserved accurately and liability is agreed within existing case law and accident circumstances
• Responsible for ensuring the reserves fully reflect the level of damages on each file
• Process and authorise claim payments as required within personal authorities
• Effectively negotiate with customers, suppliers, and all relevant Third-Party representatives
• Proactive management, assessment and sign off all litigation including tracking trends and identifying process improvements
• Ensure any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to our Large Loss team
• Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
• Identify and champion potential fraudulent claims and participates in internal audit activity
• Act as a mentor, buddy and referral point to our Personal Injury Handlers
• Assist colleagues with new starter training
• Develop and maintain effective relationships with colleagues and business partners
• Carry out duties, activities and tasks as directed within the Customer and Operations pillar
• Ensure compliance with Company Policies, Values and guidelines at all times

Experience & knowledge:

• Advanced Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
• Advanced Experience of handling third party Injury claims liaising effectively with different claimant representatives (e, g., Accident Management Companies, Claimant Solicitors)
• Advanced knowledge of liability assessment
• Advanced knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how/ when to apply.
• Excellent knowledge of all appropriate and relevant personal injury case law and the current legal landscape
• Excellent knowledge of motor claims including all areas of Complex Personal injury (as listed in Job Responsibilities).
• A good knowledge of working with the MOJ and OIC portals
• Full Understanding of the main principles of English, Scottish, Irish and Foreign Law as it applies in the technical motor claims and legal field
• Solid understanding of all aspects of motor claims, to include credit hire, litigation, and potential fraud
• Experience of undertaking internal colleague file reviews required

Skills:

• Thorough and effective communication skills, both verbal and written
• Strong Negotiation and influencing skills
• Excellent time management and organisation skills
• Good assertive skills
• Auditing and coaching skills
• Ability to act as a mentor/develop other and detect training needs.
• Ability to identify areas of business improvement.

Behaviours:

• Tenacious and strong negotiator.
• Self-motivated and enthusiastic
• Able to evidence a thorough approach to claims handling
• Emphasis on attention to detail and accuracy
• Ability to work on own initiative and equally collaborate with others
• Flexible approach and positive attitude
• An organised and proactive approach
• Confident in presenting complex information

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.