Search the 19 jobs at First Central

The Head of Supplier Management will establish a supplier control framework, ensure delivery of KPIs, mitigate poor performance, and oversee supplier relationships. This role involves managing a team, maintaining compliance with governance requirements, and optimizing supplier performance for better customer outcomes.

As a Quality Assurance Assessor, you will ensure compliance with policies and procedures, conduct quality assessments, and contribute to improvements in customer experience through reporting and analysis. You will collaborate with colleagues, provide guidance, and identify risks to support business objectives and quality standards.

As an Enterprise Architect, you will guide enterprise leaders and product teams to drive transformation initiatives. Your role includes defining the Enterprise Architecture, enhancing collaboration, assessing business capabilities, and identifying technology innovation opportunities to meet strategic goals.

As a Quality Assurance Insights Lead at First Central, you will leverage speech analytics and auto QA methods to enhance processes, manage stakeholder relationships, and lead a team. Your role includes crafting insightful reports, conducting audits, and providing training to QA analysts to improve data analysis capabilities.

As a Personal Injury Negotiator, you will manage third-party injury claims from initial contact to final resolution, including negotiations with insurance companies and effective communication with clients. You will investigate claims, analyze evidence, and maintain timelines for documentation. Strong negotiation skills and a target-driven attitude are essential.

As a Quality Assurance Analyst, you will improve customer interaction quality using a conversational analytics tool, analyze data sets, identify trends, and provide insights to stakeholders to enhance customer service and experience.

The Senior Personal Injury Specialist at First Central will manage complex personal injury claims, driving cases from initial contact to resolution. Responsibilities include conducting investigations, negotiating settlements, mentoring junior staff, and ensuring compliance with legal deadlines. Strong communication and analytical skills are essential to effectively support clients and improve processes.

The Image Engineer will be responsible for engineering and authorizing vehicle repairs, producing inspection reports, and settling claims for total loss cases. This role includes effective communication with customers and third parties to ensure appropriate claims settlements, while also identifying fraudulent activities and supporting valuation handlers when needed.

The Persistency Performance Lead will optimize renewal business processes for Home insurance, focusing on KPIs and collaborating with various departments. The role involves analyzing performance risks and opportunities, leading tactical initiatives, and managing data to derive insights for strategic improvements.

As a Performance Analyst, you will analyze acquisition and persistency KPIs, identify risks and opportunities, support customer acquisition strategies, and provide insights based on large datasets. Your role involves collaborating across teams to enhance performance and deliver effective analyses and forecasts.

The Head of 1st Line Risk will lead the Customer & Operations Risk function, manage stakeholder relationships, and oversee risk management practices. Their role involves identifying, assessing, and mitigating risks while ensuring compliance with regulations, and fostering a risk-aware culture across the organization.

As the Technical Product Owner for Customer, you will lead the development of customer-focused products, ensuring compliance and delivering value. You will manage the product vision and roadmap, collaborate with stakeholders, and work with delivery teams to maximize the ROI of technical products, balancing demands and prioritizing features for success.

The People Systems & Reward Analyst will support the Reward and People Systems teams by providing analytical and system support, maintaining data integrity in Workday, generating reports, and assisting with annual pay reviews and benefits administration. The role requires advanced proficiency in Excel and experience with HR systems, particularly Workday.

As a Test Engineer, you'll create test plans, execute scripts, and manage the defect cycle within an agile team. Your responsibilities include defining test cases, supporting automation testing, and providing mentorship to junior testers while collaborating with stakeholders to ensure software quality.

As a Senior Customer Improvement Specialist, you will support the Customer Improvement Team by providing operational and strategic assistance, managing processes and controls, and leading learning development. You'll analyze data, recommend improvements, and handle risks associated with various business operations while collaborating with management and stakeholders.

As a Customer Improvement Specialist, you will provide operational support by resolving issues related to New Business, Renewals, and software defects using data analysis. Your role involves monitoring processes, conducting root cause analysis, and improving operations to enhance customer experience. You will engage with stakeholders and ensure proper implementation of changes.

As a Quality Assurance Assessor, you will ensure compliance with policies and regulatory requirements by conducting assessments, cross validations, and collaborating with teams. Your role will include identifying areas for continuous improvement, achieving KPIs, and providing constructive feedback to enhance customer experience.

As a Reconciliation Accounts Assistant, you will manage daily and weekly reconciliation activities across financial systems, ensure accurate bookkeeping, provide analysis on account discrepancies, and assist with audit preparations, all while supporting operational teams to maintain financial integrity.

As a Lead Price Comparison Data Analyst, you will analyze insurance price comparison data, transforming it into engaging insights for non-technical stakeholders. You will collaborate with various teams to optimize pricing models and present data findings to senior leadership, driving customer insights and business strategies.