Senior People Specialist

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview:

The Senior People Specialist is responsible for managing key supportive HR functions to support the HR Business Partner Team. This role involves close collaboration with the HR Operations Center (HROC) and various Centers of Excellence (COEs) to ensure a seamless employee experience from pre-hire to offboarding. Responsibilities include handling day-to-day corporate HR operations, maintaining accurate employee data, and fostering a positive workplace environment aligned with Dutch Bros values.

Job Qualifications:

Location Requirement: 

This role is located in the Greater Phoenix area. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Build partnerships with critical COEs to  support an exceptional employee experience:

• Support HRBP Team in executing HR strategies that align with business objectives, participating in various meetings and providing insights.

• Build and maintain partnerships with COEs such as Talent, Learning and Development, Compensation and Benefits, Operations, and Engagement. 

• Foster strong relationships to ensure alignment and integration of HR initiatives and programs.

• Efficiently resolve escalated queries through collaboration with the HR Operations Center (HROC) within agreed SLAs. 

• Collaborate with the HR Operations Center (HROC) to handle specific data requests and transactions that require HQ oversight or cannot be processed by HROC.

• Act as the point of contact for second-tier HR-related issues, escalating to HRBP as necessary and ensuring timely follow-up.

• Use critical thinking to identify and develop process improvements.

Maintain accurate employee data:

• Accurately manage HRIS employee data throughout the employee lifecycle.

• Job change management, administrative tasks, and personnel changes.

• Regularly audit employee data for accuracy and address any discrepancies or errors promptly.

• Produce reports on employee data as required for internal and external audits, compliance checks, and organizational analysis.

• Utilize data analytics to provide insights into workforce trends and support decision-making.

Manage and resolve complex employee relation issues:

• Maintain deep knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. 

• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

• Conducts effective, thorough, and objective investigations.

• Provides HR policy guidance and interpretation.

• Effectively assess and identify trends and provide proactive solutions. 

• Other duties as assigned

Skills:

• Verbal and Written Communication 

• Interpersonal 

• Customer Service 

• Organized 

• Attention to Detail 

• Time Management 

• Meeting Deadlines 

• Analytical 

• Problem-Solving

Physical Requirements

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

  • Must be able to collaborate in-person with occasional impromptu in-person meetings 

• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.  Must be able to occasionally move or lift office items up to 25 pounds

• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.

• Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

• Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. 

• Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Compensation:

$72,865.23 - DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!