Our Opportunity:
Chewy is looking for an Instructional Designer to join our Pharmacy Fulfillment, Vet Services, and Compounding teams in Phoenix, AZ! The position will design and develop on-boarding programs for new managers. In addition, this position has responsibility for creation and maintenance of leadership development programs and ongoing learning initiates which support the professional development of managers and TMs within the FC. Frequent independent judgments are crucial. The person in this role is also required to perform all tasks in observance of Chewy’s brand and strategy and enforce to our Operating Principles and FC standards. Apply today!
What You'll Do:
- Design new manager on-boarding and team member professional development in a variety of presentation methods and applications to appeal to adult learning styles
- Conducts needs analysis, planning, manages the design, development, and execution of manager training programs. Assesses and reports results.
- Ensure effective impact of our learning solutions by gathering feedback from participants
- Ensure learning solutions are as engaging as possible
- Collaborate with key partners to deliver customized learning solutions as appropriate
- Help ensure consistent learning methodologies are designed and scaled across our geographically dispersed workforce
- Facilitate training programs to support development of lead, manager, and specialty team roles in Customer Service
- Build training plans and curriculum road-maps and determine project landmarks, forecasts completion dates; identify project risks and issues, devise contingency plans to mitigate risks, informs management of accomplishments, plans and deliver project summaries
- Benchmark standard processes and emerging trends to make recommendations on curriculum design, development, tools and technologies
- Consult with business units to assess learning needs including scope; identify and propose appropriate delivery methods for new and existing training programs.
- Proficient in deploying learning content within a LMS – Learning Management System. Ideally Adobe Captivate Prime
What You'll Need:
- Minimum of a bachelor’s degree in a related field
- Three (3) years' of experience in developing and managing training required
- Three (3) years' of experience in being a supervisor/lead team of instructional designers required
- Strong experience in project management
- Able to lead and mentor a team
- Have interpersonal skills to deal effectively with all business contacts
- Professional appearance and demeanor
- Demonstrated ability to translate business needs into critical initiatives and drive them to successful outcomes
- Well-versed in training, talent, and development subject matter
- Strong experience in all Microsoft office products and training technology platforms
- Ability to be flexible to business needs and adjust/compromise plans as needed
- Position may require travel
Bonus:
- Master’s degree in Arts/Sciences (MA/MS) Human Resources, Training or related field preferred
- Certifications in leadership and executive coaching and facilitation of development programs (DDI preferred), leadership assessments, Change Management (Prosci preferred) and/or OD are all strongly preferred
- Previous experience in warehousing and/or other high-volume service-oriented industry
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
