Senior People Operations Coordinator

About Us:

Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedly's Payments Orchestration platform enables and optimizes digital transactions with the world’s most complete payment services marketplace. Built on Spreedly’s PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service.

Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.

Product Offering: 

Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:

Payment Gateway Integration: Connects merchants, platforms, and marketplaces to multiple payment gateways and payment services.

Tokenization: Securely stores and manages payment data with a universal tokenization service.

Transaction Routing: Enables intelligent routing of transactions to optimize success rates and costs.

Payment Vault: A secure storage solution for sensitive payment information.

Fraud Tools Integration: Integrates with various fraud prevention tools to enhance transaction security.

About the Role:

The Senior People Operations Coordinator plays a key role in shaping and sustaining a positive, engaging, and inclusive employee experience across the US, Canada, and the UK. This role is central to ensuring the employee lifecycle — from onboarding through offboarding — is seamless, meaningful, and aligned with our values. Though primarily providing administrative support across various people functions, this role will also have the opportunity to innovate, create, and demonstrate ownership of important initiatives and processes. We’re looking for someone who thrives on improving processes and introducing thoughtful innovation. In their day-to-day activities,  the Senior People Operations Coordinator will help to promote a positive workplace culture, serving as a culture champion by living Spreedly’s values and inspiring others to do the same.

Responsibilities:

• Employee Lifecycle Management: 
• Using a combined focus on efficiency and employee experience, support key functions around onboarding and offboarding
• Facilitate orientation activities and create, maintain, and improve new-hire resources
• Benefits and Leave Administration: 
• Assist with the administration of benefits programs, including new hire enrollments, open enrollment, and life event changes
• Serve as a knowledgeable, approachable point of contact for employee benefits questions and leave-related inquiries
• Work directly with carriers for troubleshooting and record maintenance
• Ensure compliance with internal policies, as well as applicable laws and regulations to facilitate leave programs (e.g., FMLA)
• HR Systems & Employee Data:
• Maintain accurate employee records across HR systems, ensuring data integrity, privacy, and accessibility
• Assist with regular audits and implement improvements to streamline workflows and enhance reporting capabilities
• Identify opportunities to enhance processes and improve efficiency;  assist in optimizing tools, workflows, and reporting systems
• Talent Acquisition Support:
• Collaborate with the Talent Acquisition team to ensure a smooth and engaging candidate experience
• Coordinate interview logistics and candidate communications, and keep the Applicant Tracking System (ATS) up-to-date to support hiring data and insights
• Employee Engagement & Events:
• Partner with the entire People team to drive employee engagement and connection within both hybrid and fully-remote work environments
• Assist with event planning and execution, including our company-wide All Hands events; this role will own the  coordination of pre-and post-event logistics and on-site event support
• Office Management:
• Ensure functional, inclusive, and functional workspaces for employees in both our Durham and Montreal offices
• Correspond directly with vendors and employees to ensure the offices are well-stocked and meet the needs of the team
• Manage relationships with building management and service providers to address facility needs 

Requirements:

• Ability to work in a hybrid environment, with an average of 2-3 days/week at our HQ in Durham, NC
• Understanding of US labor laws and human resources best practices
• Strong organizational skills, high attention to detail, and the ability to manage multiple and sometimes competing priorities effectively
• Excellent written and verbal communication and interpersonal skills; ability to lead with empathy and leverage a customer-service approach in interactions
• Ability to collaborate as well as work independently
• Ability to handle sensitive and confidential information with discretion
• Experience working in Google Workspace and/or Microsoft Office Suite
• Experience accurately maintaining or updating sensitive information in databases or systems
• Experience working with spreadsheet and reporting tools, including Microsoft Excel

Additional Skills We Value:

• Experience working in a global workforce environment, and knowledge of labor laws and employment practices in the UK or Canada
• Familiarity with HR systems (e.g. UKG, BambooHR, Workday, ADP) or tools for performance and engagement (e.g. 15Five, Lattice, CultureAmp)
• Experience working at smaller, growth-stage organizations - ideally within the tech industry

We Offer Our US-Based Employees:

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• $1,000 annual professional development stipend
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• LinkedIn Learning subscription
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees

#LI-AE1

Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.

At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.