Service Center
CSCS TXRole and Responsibilities
- Ensures the accurate and timely completion of On Cycle and On Demand payroll processing.
- With limited supervision, creates, loads and verifies/balances pay inputs using Workday EIBs, integrations/interfaces and other pay input sources prior to payroll processing.
- Independently administers Flag Pay for individuals and teams using proprietary middleware called the ‘Payroll App”.
- Follows all On Cycle and On Demand payroll processing procedures, check lists and quality controls.
- With limited supervision, processes payroll, runs validation reports and queries to identify processing errors; resolves in-process errors following established protocols and within acceptable thresholds.
- Escalates processing anomalies outside established protocols or thresholds to Payroll Lead or Payroll Manager for assistance.
- Routinely meets processing deadlines and achieves accuracy expectations.
- Assists new Payroll Specialists with questions about payroll processes and procedures.
- Reviews and contributes to the updates and/or development of departmental process and procedure documentation, checklists, or other controls.
- Termination processing with particular emphasis on California, Oregon and Colorado which includes manual calculations for teammates receiving flag pay.
- Key player in the testing of new Payroll functionality, new earning/deduction codes and other changes.
- Provides timely and accurate resolution to teammate inquiries that are routine to moderate complexity using case management system.
- Collaborates and works effectively in a team environment.
- Maintains strict confidentiality to protect teammate data privacy.
Qualifications and Education Requirements
- Associate’s Degree in Human Resources, Business Administration, Finance, Accounting or commensurate experience.
- 3-5 years of payroll processing experience.
- Broad knowledge of payroll practices, processes, and related regulatory requirements.
Preferred Skills
- Excellent customer service skills and ability to interface with teammates and managers.
- Strong verbal and written communication skills.
- Proficient with Microsoft Office Suite of products including intermediate Excel skills (vlookup, pivot tables, control totals, etc.).
- Automotive repair industry experience specifically with Flag pay is preferred, but not required.
Top Skills
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
