Senior Payroll Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Senior Payroll Manager is in charge of processing payroll from start to finish in compliance with local regulation for multiple sites or entities as well as being the lead sponsor for projects related to Payroll as needed.

Job Responsibilities

The Senior Payroll Manager position covers the following responsibilities, but not limited to:

• Complete Payroll process evaluation and recommendations for improvement

• Provide managerial support and guidance for payroll activities

• Manage payroll and timekeeping systems 

• Maintain partnerships with various vendors for payroll, timekeeping, garnishments, and governmental agencies.

• Solid understanding of employment law, regulatory and legal compliance to address notifications and provide guidance to team of payroll specialist

• Completes Payroll reconciliations and designs new reports as needed

• Demonstrate positive team performance

• Ensure that process service levels are met in accordance with set standards

• Ensures that all internal risk and control guidelines are met and executed in every process

• Responsible for manager training programs on payroll and timekeeping

• Subject matter expert with the ability to apply knowledge of the business to solve strategic payroll issues

• Assist in preparation of corporate budgets and annual estimates for salaries and payroll taxes

• Works with the Payroll, Finance, HR, Operations leadership, and other Departments in coordination of departmental efforts, objectives and strategic goals. This includes, but is not limited to, prioritization of work, budgets, staffing, and policy decisions

• Develops resolutions to complex problems that require the frequent use of creativity

• Responsible for hiring, determining staffing levels and resource allocation for the Payroll team

• Partner with process peers in Human Resources, Benefits, Finance, Accounting, Treasury, Legal, Labor Relations, Corporate Taxes, and related third party vendors to resolve employee questions/issues

• Provide key support to the Finance and Accounting group

• Fluency with HR policies pertaining to payroll such as overtime, leave, benefits, employee compensation, health and welfare, and retirement benefit administration

• Coach and develop payroll team

• Conduct meetings with different level contacts and departments as needed.

Other Related Duties

• Participate in projects as needed.

Minimum Education and Experience:

• High school diploma required

• Bachelor’s Degree with emphasis on business or accounting preferred

• Experience with computerized payroll processing

• Experience with Payroll Vendor management and ORACLE and Workday HR/Payroll systems a plus

• Microsoft Excel and Word

• Must be detailed oriented

• Able to meet deadlines

• International Payroll processing experience preferred

• Multi-state / multi-province

Knowledge, Skills and Abilities:

• Outstanding customer service

• Excellent written and verbal communication. Ability to communicate with all levels across the various departments.

• Able to work in fast paced and high volume process environment

• Diligent in following through to guarantee full completion of task or issue.

• Should be able to work independently to ensure day to day functions and projects are completed and should be able to work as a team for collaboration, projects or achievement of team and company goals.

• Use all resources available to resolving issues and escalate as needed to manager.

• Be able to respond assertively regarding payroll matters.

• Must have a good sense of urgency.

Working conditions and Physical Demands:

• Manage multi-cycle, multi-national payrolls in order to ensure that the payrolls will be processed accurately and efficiently

• Manage a team of specialists and may serve as lead for other Payroll Managers

• Oversee and ensure tax compliance in local and foreign countries

• Lead and assist with internal and external audit requirements

• Strategize on internal and interdepartmental process improvements 

• Maintain standardization of payroll data within the multiple sites or entities

• Maintain payroll system updated and advice on new system applications or improvements required

• Repetitive clerical tasks

• Able to sit for long periods

• Activities may also involve walking, standing, speaking and listening to

• Hand / eye coordination

Reports to: Payroll Director

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.