Special Investigations Unit Case Manager

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Job Summary

The Special Investigations Unit (“SIU”) for Group 1001 Life & Annuity business unit operates under the direction of a senior member of the Law and Compliance Department.  The Special Investigations Unit Case Manager will play a key role investigating suspicious activity, recommending remediations, and communicating with clients and their financial advisors.  The SIU Case Manager collaborates with the organization’s Operations and Security functions to recommend and develop anti-fraud measures and controls. This position will also be responsible for SIU-related state and federal regulatory filings and will participate in and help develop various employee fraud training programs. The ideal candidate will also assume responsibility for the management of special projects, including responding to subpoenas, record requests, liens, and levies.

This position will report to the Director, Special Investigations Unit/Head of Litigation Group 1001 Life & Annuity.

Key Accountabilities

• Conduct comprehensive investigations and suspicious activity across multiple media (emails, phone calls, requests for monetary transactions),
• Compile and analyze complex data, identify patterns, and draw logical conclusions
• Create detailed investigative reports documenting findings, evidence, and recommendations for further action. 
• Identify trends and patterns of fraud to develop strategies to prevent future fraudulent activity. 
• Manage annual reporting and ad hoc regulatory filings; maintain associated metrics

• Responsible for state insurance department regulatory filings or other types of regulatory submissions
• Maintains technical knowledge through business reading, professional development, and participation of industry forums
• Provide litigation support, including issuance of legal hold notices, e-discovery matters, tracking matters for internal and external reporting, and assisting with processing/payment of legal invoices
• Manage relationships with key stakeholders.
• Assist with ad hoc projects, special project work, and various Law and Compliance Department initiatives

Qualifications

• Bachelor's Degree preferred and/or 3+ years fraud investigation experience.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word), and online legal research tools
• Prior experience managing competing priorities under tight deadlines.  
• Self-starter with ability to manage a high volume of cases with strong attention to details.
• Proofread typed material for contextual, grammatical, typographical or spelling errors.
• Strong interpersonal skills, including communicating in person, by e-mail and by telephone.

Work Environment

The position is hybrid in our Zionsville, IN or Waltham, MA, office. We are ideally seeking candidates located in the Waltham metro.

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company’s Employee Assistance Program and other wellness initiatives.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company. 

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

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