Senior Order Management Specialist

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

CyberArk is seeking a detail-oriented Senior Order Management Specialist to join our growing Order Process Management team. This is a fantastic opportunity for a highly motivated, analytical individual to join a great company and have an impact on the future infrastructure to support continued growth. This is a hybrid role focused on customer, contracts, orders, invoices, revenue, operations and process improvement.

Key Responsibilities :

•  Manage the end-to-end order management process, including order and contract review, fulfillment, and invoicing, to ensure accuracy and compliance with internal controls and company policies.
• Support the month-end and quarter-end close process by preparing necessary reports, reconciling data, and assisting with financial analysis as needed.
• Take a lead role in day-to-day and month-end close activities, ensuring smooth operations and timely completion of tasks.
• Collaborate with internal teams, such as sales, finance, and operations, to resolve order-related issues and discrepancies.
• Serve as the primary point of contact for external clients, addressing inquiries and providing exceptional customer service.
• Utilize Salesforce CPQ, NetSuite, and Zones to review customer contracts and subscriptions and other relevant documents with 100% accuracy to drive invoicing, revenue recognition, sales activity reporting, KPI data and commissions.
• Collaborating with internal teams to help Identify opportunities for process optimization and efficiency gains, driving continuous improvement initiatives.
• Assume responsibility and ensure the accuracy and efficiency of the order management process.
• Perform other duties and projects related to the role as assigned.

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Qualifications

• Bachelor’s degree in finance, Accounting, or related field, or equivalent experience
• Proven experience in order management, preferably in a senior role with a SaaS or technology company, with a minimum of 5 years’ experience.
• Excellent communication and people skills and ability to work independently and as part of a team.
• Proficiency in Salesforce CPQ, NetSuite, and Zones.
• Strong analytical skills with experience using BI tools to analyze and interpret data.
• Demonstrated ability to drive process change and implement best practices.
• Self-motivated and proactive with the ability to thrive in a fast-paced, dynamic environment.

Additional Information

CyberArk is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $76,000 – $105,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.