Senior Optical Network Engineer

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important. We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to Senior Director, Franchise Leader, as the Senior Optical Network Engineer you will be responsible for analyzing the customer’s network, identify the network solutions, and plan the integration/conversion requirements to meet the customer’s needs.

• Implements upgrades of Customer’s In-Service networks without impacting the services provided to the end user.
• Includes, yet not limited to, Channel Adds, Node Insertions, Traffic Migrations, and HW/SW Upgrades.
• Create and own Engineering Method of Procedures (EMOP), supports field execution remotely of these modernization projects.
• Plan, develop and execute on Customer modernization plans for evolving customer networks via the EMOP process.
• Ensure proposed solutions are technically viable, meet customer requirements and provide maximum benefit to Ciena.
• Deliver and own Network Engineering documentation for Customers via the Detailed Network Design service offering.

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• A customer first mentality – what’s important to the customer is also important to you.
• Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence at all levels, you’re able to quickly develop trusted connections and get work done through others.
• A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Technical Degree; BS or MS in Engineering or Computer Science or relevant experience
• Knowledge of Ciena products, particularly 6500, RLS and Waveserver. 
• Excellent verbal and written communications skills
• Excellent presentation and customer service skills
• Strong working technical expertise in optical networking with extensive hand-on experience.
• Excellent systems level understanding and an ability to learn and apply new concepts and technologies quickly
• Ability to work within a high performance team
• Flexible and able to handle multiple tasks with minimal supervision.
• Expert in problem solving down to the design level and then translating that back to Engineering for resolution

Good To Have :

• Results oriented, Collaborator, Accountable
• Strong outstanding verbal and written communications.
• Self-motivated, passionate, customer focused with ability to collaborate and interact with cross-functional organizations within Ciena and customers.
• Breadth of technology, services and business acumen.
• Strong planner and organizer. Ability to execute experiments while meticulously documenting results for communication to stakeholders
• Ability to be resilient and work under high stress situations involving live customer traffic, maintenance windows and solution of complex technical issues under rigid time constraints

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.