Senior Operations Manager

About Ridwell

Ridwell is a service that inspires people to create a future without waste. Today, we make it easy to reuse and recycle more by identifying recyclable and reusable items that the city doesn't collect, picking them up from our customers' doorsteps, and matching them with local partners that can use them sustainably. Our future plans go much further and include making zero waste a reality for millions.

As a B Corps-certified company, sustainability isn't just a company value—it's a fundamental part of our purpose and interests. Our mission is to empower communities to waste less, and every success our team celebrates means more waste saved from the landfill and more valuable donations in the hands of local non-profits.

We’re funded and growing quickly and can't wait to add to our team. We offer a strong benefits package, a flexible work and vacation schedule, and a team invested in the personal growth of its employees. Joining our team provides an opportunity to make a meaningful impact with an evolving young company!

About the Role

Ridwell is seeking a strong, people-first leader to serve as our Senior Operations Manager in the Bay Area, overseeing our fleet and warehouse operations. This role is more than just logistics; it's about building, developing, and leading high-performing teams to deliver operational excellence. The ideal candidate will motivate a team of supervisors, drivers, and warehouse associates, champion ongoing improvement, and make thoughtful, strategic decisions in a dynamic and fast-growing environment. This role is perfect for someone who thrives on ownership, accountability, and empowering others to succeed.

This is an onsite position (Monday-Friday) with some flexibility in hours, especially once leadership and consistency in maintaining operational standards are established. Our Bay Area warehouse is located in San Leandro.

Our Values

• Our member is our hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision.
• We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better.
• We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact. 
• Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important.
• We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.

Responsibilities

• Lead and manage the Bay Area operations team with a focus on performance, engagement, and collaboration.
• Coach and develop supervisors and frontline staff, empowering them to grow and perform at their best every day.
• Serve as the day-to-day operational leader, ensuring warehouse and fleet operations run efficiently and reliably.
• Lead with clarity and consistency to ensure the team operates with excellence, even in your absence.
• Champion continuous improvement through regular evaluation of team performance, workflows, and processes.
• Own fleet and warehouse performance metrics, identifying trends and opportunities to enhance productivity and cost efficiency.
• Develop and evolve standard operating procedures that support safety, quality, and a high level of service.
• Lead change by proactively identifying pain points and driving strategic initiatives.
• Ensure adequate staffing and role clarity to support current and future operational demands.
• Foster a strong culture of safety, ensuring all team members adhere to safety protocols and promoting a proactive approach to safety across all operations.
• Represent Ridwell’s values and mission to internal and external stakeholders with confidence and clarity.

Qualifications

• 7+ years of leadership experience managing hourly teams, focusing on performance, engagement, and collaboration.
• Proven ability to coach and develop teams, helping them perform at their best every day.
• Strong operational leadership, ensuring efficient warehouse and fleet operations.
• Experience leading continuous improvement, proactively identifying and solving operational challenges.
• Effective in managing staffing levels and roles to meet operational needs.
• Experienced in leading change, driving initiatives to improve operations and align with business goals.
• Proven ability to create and maintain a culture of safety.

The compensation range represents our best estimate, with the final offer subject to internal compensation benchmarks, candidate experience, and market data.

Individuals seeking employment at Ridwell are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.