Senior Operations Manager

Role: Senior Operations Manager

Location: Austin, TX (Hybrid) 

Reporting To: Director of Operations

About Hippo: 

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch. 

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership. 

About This Role:

We are seeking an experienced Senior Operations Manager to join our team reporting to our Director of Operations. This role will help develop and implement corporate dashboards for our Sr. Management team to increase visibility and help drive our continuous improvement initiatives for the entire Operations team. The role will work in partnership with multiple channel owners to make sure department goals are consistently met. Advising channel owners on growing and optimizing their businesses by making data-driven, actionable recommendations that help them achieve their long-term strategic priorities. Leverage advanced SQL skills to query from data warehouses and conduct in-depth data analysis. Develop data visualization and dashboards using tableau or another data visualization tool.

About You: 

This person is a collaborative team player who takes pride in supporting the growth of others and thrives on exceeding expectations. They are a strong communicator capable of engaging with individuals at all levels of the organization and passionate about driving innovation and solving complex problems. With a proactive mindset and strong analytical skills, they uncover critical insights that guide growth while maintaining attention to detail and adaptability. They embrace partnership and collaboration, valuing shared success over individual recognition.

What You'll Do:

• Establish and maintain a set of corporate dashboards
• Determine appropriate measurements for each department in partnership with channel owners.
• Detailed documentation of definitions and queries to establish definitive numbers to be used companywide for consistency
• Develop processes and tools to report on performance.
• Lead ad hoc projects to drive process improvement and automation.
• Provide operational support for the Operations team by establishing and tracking KPIs and evaluating performance against targets.
• Provide internal management and external programs with clear and actionable recommendations for process improvements and adjustments

 Must Haves:

• 2-3 years of experience in operations, with a strong background in financial modeling and data analysis
• Strong skills in communication, project and time management, writing, and presenting, with the ability to confidently engage with senior management.
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel).
• Exceptional business judgment with the ability to create sound frameworks to drive decisions and organizational alignment
• Effective research and problem-solving skills, and the ability to multitask

Nice to Haves:

• Additional experience in management consulting, finance, business operations, or analytics is a plus.
• Experience with Salesforce.com, SQL, and reporting tools (Tableau) is a plus.
• Management/Supervisory experience is a plus

Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

• • Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
  • Equity - This position is eligible for equity compensation 
  • Training and Career Growth - Training and internal career growth opportunities
  • Flexible Time Off - You know when and how you should recharge
  • Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
  • Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.