Senior Operations Data Analyst

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn fosters a dynamic and supportive environment where hard work and great results are rewarded and celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a positive and empowering workplace for everyone.

About the Role

As a Senior Operations Data Analyst, you will combine data reporting, analysis, and operational expertise to support the Bullhorn Professional Services department. This hybrid role will involve creating reports and dashboards that track the health and performance of the business, as well as driving process and system improvements across key tools like OpenAir, Jira, and internal data platforms. You will be an integral part of a small team that drives business efficiency, visibility to business performance, and role-level accountability to key performance objectives. 

A typical day will include...

Strategic Analytics & Business Insights:

• Developing KPI definitions and reporting metrics that enable functional leaders to quickly assess the state of the business and identify needed corrections.

• Leading the design and delivery of dashboards, reports, and models that provide visibility into key performance metrics such as utilization, revenue forecasting, delivery efficiency, and customer satisfaction.

• Developing and maintaining scalable analytics frameworks to support strategic decision-making and long-term planning.

• Forecasting trends in project pipeline, resource capacity, and services revenue to inform headcount planning, staffing decisions, and project prioritization.

• Partnering with Finance on reporting decks to facilitate regular cadence of business reviews with insights into key areas of concern. 

• Providing project visibility and insight to cross-functional leaders across the entire portfolio

Operational Optimization & Process Improvement:

• Leading cross-functional initiatives to streamline and automate Professional Services workflows, and drive insights into delivery success and customer satisfaction.

• Identifying inefficiencies in project execution, resource planning, and reporting processes; design and implement data- and technology-driven solutions.

• Owning and evolving key operational processes (e.g., time tracking, project tracking, invoicing readiness) with a focus on reducing manual effort and ensuring accuracy.

Systems and Tools:

• Partnering with IT and business systems teams to configure, customize, and ensure tool integrations are effective, scalable, and aligned with evolving business needs.

• Working with Finance and Sales to ensure clean integrations in the end-to-end work management process, from correct setup of Services opportunities in Salesforce, to accurate revenue recognition and invoicing.

• Acting as a SME and internal consultant for process enablement across project management, time tracking, and resourcing tools.

• Acting as the voice of the Professional Services team in cross-functional initiatives, representing operational needs and ensuring alignment with broader company strategy.

This role is a fit for you if…

• You have 5+ years of experience in a data analyst, operations analyst, or business operations role, with at least 2+ years in a senior or lead capacity

• You have advanced knowledge of reporting and analytics tools including Tableau, Power BI, and Looker.

• You have strong coding skills; proficiency in SQL and advanced Excel capabilities. Proficiency with statistics tools like R or Python is a plus

• You have proven experience supporting or leading analytics for a professional services or customer success organization within a SaaS environment.

• You have experience with configuration and reporting experience with enterprise systems such as OpenAir, Jira, Salesforce, and related platforms.

• You have a clear track record running system improvement initiatives that lead to better performance and efficiency.

• You have exceptional communication and stakeholder management skills; able to influence across levels and functions.

• You are experienced with process mapping and improvement methodologies preferred

• You have a Bachelor’s degree in Mathematics, Statistics, Data Science, or a related field (Master’s preferred or equivalent practical experience).

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.