Senior Operation Manager focused on Change Management (GERMAN SPEAKING)

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

What Will You Do?

• Lead IT Change Initiatives
  Drive and manage strategic IT change initiatives to align with company objectives, ensuring seamless adoption of new processes and technology improvements.

• Optimize IT Processes
  Identify and implement process improvements in IT service management to enhance efficiency, service quality, and customer satisfaction, using frameworks like ITIL, Lean, and Agile.

• Coordinate with Stakeholders
  Serve as the primary point of contact between IT operations and process management, leading meetings to align on change priorities and address process needs.

• Monitor and Act on Performance
  Analyze key IT performance metrics (KPIs) and address any gaps, taking proactive steps to maintain high standards in service quality and operational efficiency.

• Oversee IT Projects
  Lead IT change management projects from planning through implementation, ensuring alignment with business goals and reporting progress to leadership.

• Mentor and Train Team Members
  Provide training and mentorship in IT change processes to build skills and increase process knowledge across teams.

• Ensure Compliance and Documentation
  Maintain compliance with IT standards and document all processes, providing transparency and supporting continuous improvement.

Qualifications

YOU WILL SUCCEED IF YOU:

• Have Relevant Education and Experience
  Hold a Bachelor’s degree (Master’s preferred) with at least 5 years in IT change management or IT operations, preferably in a technology-focused environment.

• Are Certified and Technically Proficient
  Hold an ITIL Foundation certification (advanced ITIL, Agile, or Lean Six Sigma a plus) and are skilled in tools like Microsoft Office, ServiceNow, and change management platforms.

• Have Strong Communication Skills
  Are fluent in German (B2+) AND English (B2) to engage effectively with global teams.

• Bring Core Competencies
  Demonstrate leadership, adaptability, analytical thinking, and strong organizational skills, with the ability to manage multiple IT projects in a dynamic environment.

Additional Information

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.