As a Senior Fulfilment Specialist, you are a hands-on, proactive, and data-driven professional. You thrive on designing, delivering, and implementing innovative initiatives to enhance fulfilment capabilities in alignment with business requirements. You will oversee global fulfilment operations and manage omnichannel orders including North America, EMEA and APAC. You will play a key role in related projects and system integrations, ensuring that our (online) customers worldwide receive exceptional supply chain services. Your primary focus will be on the successful go-live and configuration of our new Order Management System (OMS), as well as driving the post-purchase project and optimizing warehouse and carrier performance. What you will do:
- Oversee and manage the daily operations of B2C order flow, including web, endless aisle, custom-made orders, and last-mile carrier shipments.
- Seek and analyze opportunities to optimize existing omnichannel supply chain processes to enhance overall performance.
- Serve as the primary stakeholder for the 3PL, focusing on managing KPIs and delivering customer value.
- Prioritize on-time delivery and warehouse performance.
- Manage and implement cross-functional projects, including the integration of a new Order Management System (OMS).
- Ensure on-time delivery with exceptional service.
- Support omnichannel stores by facilitating in-store picking and shipping-from-store operations.
Who you are:
- Preferably have a track-record (2-5 years) in a similar role and/or fashion industry
- A Bachelor or Master degree, preferably related to Supply Chain or Logistics
- Analytical background and able to analyze big data sets
- Ability to (co)lead cross functional projects in a structured manner
- Logistics and omnichannel experience and worked with warehouses and carriers
- Affinity with systems and experience with OMS (preferably Manhattan)
- A pro-active and flexible mindset and being able to work in a fast-paced environment
- Appreciation for our product and how we position ourselves in the market
- Proficiency in English (written and verbal)
What you will get:
- Autonomy – we don’t care for needles signing off and want you to get things done
- Opportunity – make an impact - Disrupt men's tailoring and be part of a fast-growing, entrepreneurial company that takes customer satisfaction very seriously
- Growth – we consider your potential at least as valuable as your current skill set. We want you to grow and to learn. We will help you to do so
- Style - Opportunity to work with a beautiful, high-quality product.
Top Skills
What We Do
Founded in Europe in 2000, Suitsupply has grown to over 125 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas, Larusmiani and Vitale Barberis Canonico.
We have received widespread accolade from the likes of GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani.
While high-quality suiting at an affordable price point remain at the core of all that we do, our versatile range includes jackets, trousers, outerwear, shoes, accessories and attire available as prêt à porter and made-to-measure.
At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our Design Your Own feature, our Garmentor app, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every sales associate receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out.
The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.
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