Senior Network Operations Analyst

Company:MMC Corporate

Description:

We are seeking a talented individual to join our Network Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Senior Network Operations Analyst

Shifts:

Sunday to Wednesday (6am – 4pm)

Wednesday to Saturday (6am – 4pm

We will count on you to:

• Provide continuous and consistent management reporting on the status of issues, actions, and resolutions
• Manage severity 1 incident calls and report to appropriate management and teams
• Provide technical support for all systems and applications hosted in the Global Data Centers ensuring all systems are managed and that all support services are meeting defined business service levels for Network, Server and Cyber Security
• Maintain patching compliance to avoid risks of system outages or compromised data
• Assist with operational and infrastructure related projects for related to server, network and cyber initiatives and monitor assigned incident queues and ticketing queues

What you need to have:

• Bachelor’s degree in computer or network science or related field
• 3 to 5 years hands on experience in a technical infrastructure operations/data center environment
• Must have technical and hands-on experience supporting multi-platform server and application environments
• Experience with Change Control Ticketing, Incident reporting, ticketing system and backup technologies

What makes you stand out:

• Experience and understanding in varies and diverse platforms and technologies Server, Network, and Cyber Security
• Strong process development and service delivery principles

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.