Senior Network Engineer

Telesign is a leader in CPaaS processing billions of transactions a month connecting, protecting, and defending digital identities. We provide powerful machine learning and extensive data science to deliver identity risk recommendations with a unique combination of speed, accuracy, and global reach.  

Telesign is looking for a highly collaborative candidate with high expectations for successful outcomes. Initiative, innovation, resilience, ownership and adept problem solving are key qualities that have defined successful candidates in the past. We expect driven individuals with an aptitude toward continuous growth to ensure continued successes in the ever-changing landscape of technology.  

Essential Functions: 

• Work with Operations architect and senior Operations staff to deliver a fast, scalable, secure, highly available and cost-effective network 

• Collaborate and support a global team of network engineers. Work with Operations management on priority, network engineer assignments and change management board. 

• Strong remote collaboration skills via chat, email, and voice and video conferencing tools. 

• Attentive and responsive to internal team requests via chat tools to identify, respond and resolve issues, questions and collaborative tasks. 

• Growth mindset to support application of DevOps principles for continuous improvement, innovation and improvement. 

• Ensure routers, firewalls, load balancers and network switches are configured to meet business and technical needs. 

• Ensure the network is monitored, patched and maintains high availability. 

• Apply, adapt and tune network changes as needed to maintain and improve networking infrastructure and application performance. 

• Analyse and troubleshoot all network and communication devices 

• Review and analyse network, system and application logs for issue resolution. 

• Coordinate task work with other Operations teams (security, systems administration, data base administration) as necessary 

• Use of Root Cause Analysis (RCA) or Critical Problem-Solving methodologies to identify and resolve issues. 

• Provide consistent status updates on tasks, projects and issue RCAs via ticketing systems and/or collaborative tools. 

• Provide technical guidance to other staff members within the organization. 

• Available for on-call escalations per on-call schedule. 

• Assist the customer support team to investigate customer reported performance issues as needed. 

• Manage vendors and service providers to assist with their products and services to ensure company needs are being properly met 

• Provide technical support to other Engineering & Client Services and other organizations as needed. 

• Use available performance tools to monitor, manage and track system performance to ensure customer satisfaction and provide data in support of customer queries and feed to performance and capacity planning. 
• Work with TeleSign security team to maintain the security and integrity of the network and systems. 

Essential Requirements: 

• 3 + years' experience with Cloud Technologies, (AWS, Azure) 

• 5 + years’ architecting highly available and scalable multi-tiered and distributed networks 

• 5 + years’ experience in multi-tiered and distributed network administration 

• Extensive Hands-on configuration experience with Palo Alto, F5 and Cisco. 

• Experience in managing network firewalls – ACLs, VPN (site to site/Remote access), HA/failover configuration 

• Experience with BGP, VLANs, IPSEC, LAN/WAN routing, NAT/PAT, DNS, ARP, TLS/SSL 

• Familiarity with packet capture, trace and log analysis for issue resolution. 

• Excellent interpersonal, communications and organizational skills with ability to gather requirements, drive technical decisions 

• Self-organized, with a proactive approach and able to manage multiple tasks. 

• Ability to work with others well and participate on cross-technology teams 

• Excellent communication skills and strong customer focus 

• You can work on-call and in shift work where required 

• Fluent in English, verbal and written 
• Some international travel is required 

Desired Requirements: 

• Familiarity with Linux for navigation, administration and basic network validation of access and issues. 

• Familiarity with VMware environment administration and concepts. 

• Understanding of the following Protocol communication: HTTP, SMPP, SDWAN 

• Experience in multi-tier internet application platforms, especially service-oriented architecture 

• Infrastructure as code and DevNet competency for automation enhancements.