Who We Are:
Hi! We’re and we are on a mission to help Public Safety Agencies save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings operational improvement and game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Amazon, Microsoft, AT&T and others to deliver life-saving technologies. Want to join our mission-driven team? Read on.
Headquarters: New York City, New York
Current Headcount: 180 People and counting….
About the role:
We are currently seeking a highly skilled and experienced Senior Network Engineer to join our Global Operations team. As a Senior Network Engineer, you will play a crucial role in the designing, integration, and implementation process of our innovative public safety products for our clients in the national first responders systems (911) and government sectors worldwide. You will be responsible for ensuring the highest level of service is delivered to our customers 24/7.
Here’s what you’ll be working on:
- Lead the Design, integration, and implementation process in various deployment schemes and collaborate with cross-functional teams to develop and implement network solutions that meet public safety products.
- Lead network projects, including network establishment, upgrades, expansions, and migrations.
- Configure and maintain Fortinet Firewalls, Cisco switches, and routers, among other networking equipment and ensure network security by implementing best practices and conducting regular security audits.
- Monitor network performance and troubleshoot any issues that arise, ensuring maximum uptime and reliability and perform production system upgrades, as well as debug sessions independently in a mission-critical live system.
- Thrive in a high-activity/fast-paced environment, effectively managing multiple tasks and shifting priorities and resolve complex problems independently, leveraging data analytics and troubleshooting skills.
- Collaborate with vendors and service providers to build and resolve network-related challenges.
- Perform network infrastructure deployments leveraging IaC tools and pipelines
- Provide technical guidance and mentorship to junior network engineers.
- Minimum of 10 years of experience as a network engineer or equivalent in critical service industries with a focus on designing and implementing complex network solutions.
- Strong experience with AWS VPC, Transit Gateway, Direct Connect, Ingress/Egress architectures, Route 53
- In-depth knowledge of planning, designing, implementing, and operating an Enterprise IT network environment and data center network.
- Hands-on configuration and operational knowledge of Fortinet Firewalls, SD-WAN infrastructure, Cisco switches, and routers.
- Strong experience troubleshooting private and public transport connectivity with a keen ability to identify issues affecting production systems
- Strong knowledge of networking protocols and technologies, including TCP/IP, VLANs, BGP, OSPF, MPLS, VPN, and DNS.
- Experience building and designing rack/cabinet/cage construction for highly available and resilient network infrastructure.
- Proven expertise in SD-WAN planning, design, implementation, and operations encompassing multi-site deployments
- Knowledge and experience in network monitoring and optimization tools. Ability to quickly identify issues affecting voice and video quality
- Ability to debug production systems and perform deep-level packet capture analysis independently in mission-critical systems
- Comfortable working with data analytics and resolving complex problems independently.
- Solid understanding of network security principles and best practices.
- Ability to thrive in a high-activity/fast-paced environment, handling ambiguity and shifting priorities.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Working experience with IaC tools including Terragrunt, Terraform, Ansible, or Python
- Working experience with Git and DevOps tools including Visual Studio Code, BitBucket, Jenkins, GitLab, or equivalents
- Comprehensive medical, dental, and vision insurance
- 401k, matching up to 4% of your salary
- Parental Leave Policy
- Unlimited vacation days
- Sick days
- Competitive options plan
- Health and Wellness Benefits
Our Promise:
Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Note: We are unable to support employment visas at this time.
Top Skills
What We Do
Why is it we have the ability to order a car with our phones, video chat with our families, and text with anyone in the world, but we’re not able to do any of those things when personal safety is on the line? Why are these tools available in our everyday lives, but not in moments of real need and urgency?
So, we did something about it. We decided to not just fix it, but to constantly improve it with ongoing updates so urgent communications never become stagnant again. We call it relentless innovation.
Our technology is built on the cloud for quick solves and fast integration, using an interface that keeps call managers top of mind. Through the power of one platform, we enable call centers to collect and quickly distribute information.
Carbyne enables mission-critical centers to use an advanced call management platform to unify the flow of information from all channels to a single UI. This UI is tailored for a seamless flow between every channel. With our cloud platform, everything can plug in, everything can evolve, and everyone can make better decisions.
Carbyne: we serve one and millions of benefits.
Why Work With Us
We need great brains who want to collaborate with the best and can envision new ways for emergency services to be smarter, safer, and better.
We hire builders. People who want bigger possibilities for themselves, so we help them reach their professional goals with ongoing training, support, and growth opportunities.
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