By joining our rapidly growing NetSuite Practice as a Senior NetSuite Field Service Consultant, you will work closely with clients to design, implement and optimize NetSuite solutions tailored to field service operations. You will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.
What You'll Do:
- Provide NetSuite consulting, leveraging industry experience, business analysis, best practices, and a pragmatic approach to address multi-faceted client needs
- Evaluate client business processes, gather requirements, and design tailored NetSuite solutions that enhance field service efficiency, improve resource allocation, and streamline operations.
- Configure and customize NetSuite Field Service modules to support scheduling, dispatching, work orders, inventory management, customer support, and other field service functions.
- Support project planning and completion, ensuring timely delivery of high-quality solutions that align with client expectations.
- Maintain clear communication with clients and internal teams to meet project milestones.
- Conduct end-user training sessions and provide ongoing support to ensure users are proficient in the NetSuite system. Act as the first line of support for troubleshooting issues and recommending improvements.
- Collaborate with clients to identify opportunities for further NetSuite enhancements and automation within the field service domain, contributing to long-term client success.
- Develop and maintain comprehensive documentation, including functional specifications, configuration changes, and user guides.
- Cultivate new client relationships and deepen existing ones
- Serve as a coach and mentor to team members, fostering their professional growth and development
What You'll Bring:
- 5-7+ years of professional services experience, with at least 3 years in leading and managing NetSuite implementations, OR a track record of leading/participating in 15+ multi-phase NetSuite ERP projects, covering all aspects from planning and delegation to process flow discovery, functional/technical design, training, testing, go-live support, and project management
- Proven expertise in business process analysis and solution design
- Proven ability to efficiently oversee multiple projects, schedules, and tasks concurrently, ensuring timely delivery and optimal results
- Experience with NetSuite Field Service or other field service solutions (e.g., Salesforce Field Service, ServiceMax).
- Fluency in Excel, Word, PowerPoint, Outlook
- Qualifications:
- Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or related field from an accredited university
- NetSuite Certified ERP Consultant
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What We Do
CrossCountry Consulting is a trusted business advisory firm that provides customized finance, accounting, human capital management, risk, operations and technology consulting services to leading organizations facing complex change.
We partner with our clients to help them navigate pressing business challenges and achieve goals related to improving operations, minimizing risks and enabling future growth.
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