Our Opportunity:
Chewy is looking for a passionate, data-driven Senior Merchandising Operations Analyst to join our Catalog Operations Team based in Plantation, FL. Catalog Ops sits within the larger Merchandising Operations group which is responsible for creating the systems, services, and process infrastructure for all Chewy businesses. The team's mission is to be the backbone for Chewy's Business/Category teams, helping win long-term customer trust, business growth, and profitability. We own Catalog, Content, and Vendor Systems & Services that have automation, product, program, and operational components.
The ideal candidate will provide a good mix of information systems and merchandising business process knowledge including data analysis, functional knowledge of catalog and/or ERP systems, and technical knowledge of underlying system data structures and processes. The ideal candidate is innovative, diligent, driven and demonstrates a high degree of ownership in all they do. They are curious and capable of deep-diving complex situations and driving multi-functional process improvements. These skills will be applied to item-level data across the Chewy catalog, ensuring accuracy and completeness, ultimately influencing the customer experience. Does this sound like you? If so, we would love to hear from you!
What You'll do:
- Serve as a domain expert independently supervising a specific body of work/process in 1-2 high-visibility, high-complexity areas. Complete work in this area, identify and eliminate risks, issues or potential defects, innovate and implement process improvements by building scale and automation, develop standard operating procedures, educate and partner with multi-functional customers, provide frequent data analysis insights, etc.
- Collaborate with technical teams to drive systems improvements and elegant analytical tools with a high degree of autonomy.
- Communicate effectively metrics, data, and business impact to leaders that can be used to inform business decisions.
- Synthesize large quantities of complex data into usable/actionable information.
- Support ad hoc projects and initiatives involving Catalog systems and processes.
- Mentor junior members of the team and contractors when needed.
What You'll Need:
- BA in Economics/Finance or Master's degree (preferably in General Management/Finance/Economics/Computer Science/Tech Management/Engineering); Computer Science or other engineering fields
- 2-3+ years of experience in business systems or merchandising analytics capacity as a subject-matter expert
- Background in creating, managing and improving metrics (KPI) using quantitative analysis
- Advanced experience with Microsoft suite of office products
- Proficient in SQL
- Demonstrated ability to work in a team environment
- Ability to think and react in a high-energy, fast-paced environment
- Superior attention to detail and experience creating mechanisms to monitor data integrity
- Good communication (verbal/written) and interpersonal skills to convey key insights from complex analysis in summarized business terms and an ability to effectively communicate with technical teams
- An entrepreneurial mentality and a driving passion to change, challenge, and improve current processes
- Ability to operate in ambiguous environments with speed and commitment to quality
- Position may require occasional travel
Bonus:
- Relevant work experience using Python or R for data analytics; and Data visualization skills using Tableau or equivalent data visualization tool
- Prior experience in Software Quality Processes and Atlassian Tools such as (Confluence, JIRA, etc.)
- Prior experience with ERP systems
- E-commerce background is a plus
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
