Our Opportunity:
Are you passionate about using data-driven analysis to improve the customer experience and drive business results?
We are looking a Sr Manager, Business Analytics to build and accelerate our analytical capabilities for pet insurance, offering the unique opportunity to deliver foundational business impact using personalized customer and market insights to scale our long-term strategy. This role will build frameworks and produce insights that identify, segment and route qualified prospective customers to our insurance offerings, while driving efficient customer acquisition and improving understanding of the customer lifecycle. In addition, you will own ad-hoc analysis required to tackle problems for a growing business in an up-and-coming category! Success in this role means you're comfortable with ambiguity, a self-starter, and enjoy building partnerships with stakeholders to deliver better results for customers. We are on a mission to make pet healthcare affordable and accessible. Come join us!
What you'll do:
- Develop and implement analytics strategy for Chewy pet insurance business to drive actions to identify and segment high quality customers, increasing sales and retention using scientifically based methods and decision making.
- Provide insights and decision-making frameworks to drive acquisition (customer segmentation, price/coverage optimization, portfolio analytics, bundling behaviors, etc.), development of product features, and customer lifecycle management (claims behavior, cancelations).
- Support the business in building capabilities to analyze pricing vs. competitors
- Lead the full cycle of analytical deliverables - ideation, data mining and analysis, insights, and recommendations to stakeholders. Lead process with minimal direction.
- Use technical expertise to conceptualize and develop new, reusable tools, models, and approaches to provide our partners with insights and recommendations to meet business goals.
- Serve as the subject matter expert on pet insurance data modeling, system architecture, data governance, and business intelligence tools.
- This is role requires hands-on use of analytical and data-mining tools, and effective presentation skills to influence the client and internal decision makers
- Build scalable, efficient, and automated data processes to facilitate customer-facing reporting
What you'll need:
Qualifications:
- Bachelor's degree, or foreign equivalent, in Mathematics, Computer Science, Engineering, Statistics, Business Analytics or a related field followed by 5+ years of progressively responsible experience
- Master's degree in Business Analytics, Data Science or related field
Business/company stage:
- 5+ years insurance, finance or ecommerce industry experience
- Experience building analytics function from the ground-up to support a business through hyper-growth
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
