Senior Marketing Manager, Partner Programs, Japan

Job Description

In this critical role, you will be responsible for working with Japan sales and partner leadership to develop and execute a partner marketing strategy that grows partner sourced pipeline and revenue.Key responsibilities:

• Collaborate with key sales and partner stakeholders to build the Japan partner GTM strategy and deliver on pipeline and revenue goals

• Enable and empower the Japan partner ecosystem to grow Zendesk business through marketing programs

• Align with global partner marketing to advocate for the Japan business and partner ecosystem needs

• Distribute, manage and maximise the use of partner development funds in Japan

• Plan and execute an engaging experience program for partners in Japan

Day-to-day:

• Collaborate with partner executives and marketing teams to help them develop and deliver impactful Zendesk-focused marketing programs

• Enable partners through consistent and high-impact stakeholder engagement, strategic to-partner experiences, and management of our online resource hub for partners 

• Plan, manage, and monitor the distribution and use of partner development funds in Japan to ensure they are compliant and meeting objectives

• Constructively manage internal relationships and communications across local partner, sales and marketing teams as well as key global stakeholders to advocate for partners and ensure alignment across the business

What you bring to the role:

• You are fluent in Japanese written and verbal communication and culture

• You bring 7+ years of experience managing partner marketing / channel programs for a high-growth B2B SaaS business

• You are an effective verbal and written communicator who can influence multiple diverse stakeholder groups

• You have a passion for partners and a deep understanding of how to help them grow their business through marketing

• You know what it takes to build and nurture partner marketing relationships that drive brand and solution evangelism 

• You closely and diligently manage partner development fund budgets

#LI-MN4

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.