Senior Manager - Website Operations

Senior Manager - Website Operations (Technical)
Location: Hyderabad  
Employment Type: Fulltime
About us:
vSplash is a digital services provider with over 26 years of experience in delivering innovative, high-quality, and scalable solutions to small businesses. We specialize in website development, SEO, e-commerce, and other digital marketing services, ensuring fast and cost-effective digitization. We do white labelled services at large scale building 1500+ websites every month. By focusing on innovation and precision-driven processes, we help businesses enhance their digital presence and stay ahead in a rapidly changing digital landscape. We take pride in having the capability to build WordPress websites of about 5 pages in 6 to 8 hours.
About the Role:
As a Senior Manager - Operations, you will provide technical and strategic guidance to team members and their supervisors in alignment with the customer’s expectations and requirements. You will be responsible for overseeing the operational progress, responsible for optimizing team performance, implementing efficient workflows, maintaining high standards of quality, SLA adherence and client satisfaction.The role demands flexibility, result-driven approach and acceptance to AI initiations for effectiveness of the process.
Key Responsibilities:

• Operations Management: Manage and direct the operations team to achieve business targets and meet service-level agreements (SLAs).
• Process Development: Create and improve the standard operating procedures for all operational activities wherever and whenever required.
• Client Communication: Handle daily, weekly, and monthly client calls, address escalations, and ensure excellent client satisfaction.
• Team Management: Lead and collaborate with a large team, handling conflict situations, leave and people management and overall resource utilization and allocation. 
• Technical Assistance: Must be responsible for providing technical assistance to the supervisors and work towards continuous regularization of team’s efficiency. 
• Performance Monitoring: Conduct regular performance reviews and provide feedback.

Requirements:
Total Experience 12+ years

• Must have 7+ years of hands-on working experience on popular WordPress page builders such as Beaver Builder, Elementor, Visual Composer, WP Bakery, and Divi.
• Leadership: At least 5+ years of proven track record of managing and motivating large teams.
• Communication: Exceptional verbal and written communication skills, coupled with strong aptitude for delivering engaging and informative presentations.
• Client Engagement: 3+ years of Experience in directly handling international client communication, understanding requirements and managing escalations.
• Project Management: Skills to develop and maintain project plans, timelines, and resource allocation using project management tools(JIRA/Salesforce).
• Problem-Solving: Analytical mindset with a data-driven approach of resolving operational challenges.
• Flexibility: Ability to work and respond to client needs around the clock, adapting to business requirements.
• Continuous Improvement: A focus on continuous production and quality improvement, driving operational excellence.

Soft Skills

•  Adaptability: Ability to keep up with fast-evolving digital trends and technologies in the space of automation.
• Innovation: Encouraging new ideas to enhance digital solutions and drive business growth.
• Client-Centric Communication: Understanding client needs and providing effective solutions that improve their digital presence.
• Collaboration: Working efficiently with cross-functional teams to deliver high-quality and scalable results.

          THE CANDIDATE MUST BE BASED IN HYDERABAD