Senior Manager, UX Research

Posted 7 Days Ago
Easy Apply
Hiring Remotely in United States
Remote
155K-331K Annually
Senior level
Cloud • Security • Software • Cybersecurity • Automation
GitLab is the most comprehensive AI-powered DevSecOps platform.
The Role
The Senior Manager of UX Research will lead the UX Research strategy, manage a team of researchers, and ensure the integration of research into product development. They will deliver insights to support product vision, evolve research methodologies, and advocate for research adoption across the organization.
Summary Generated by Built In

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

As the Senior Manager, UXR, you will lead the UX Research strategy for GitLab. Reporting directly into the VP, UX, you will lead a team of 5 direct reports. Research is highly valued at GitLab, we're extremely data driven and the UXR team is key to that. You'll be responsible for business critical performance indicators like SUS and CSAT. You'll lead efforts to evolve research methodologies and practices as we continue to scale, and ensure research is well-integrated into our product development workflow and decision-making. 

We are currently devising a new UX research vision and strategy, and you will be critical in establishing and driving this with the UXR team and broader business.

Here are some links to more info:

  • UX Research department page
  • UX Department page

What you'll do

  • Deliver impactful user research insights to support and enable the GitLab product vision and strategy.
  • Work collaboratively with Product Designers and Product Managers to understand user behaviours, motivations, attitudes and needs.
  • Evolve the UX Research team vision and strategy; energise and empower the team to action it.

What you'll bring

  • Demonstrated UX Research leadership experience at the executive level.
  • Must have experience leading UXR Mangers and very senior IC's (Staff+ level).
  • While you won't be hands on in this role, you must have previous hands on experience and a current, deep understanding of:
    • Qualitative and quantitative research.
    • Service design, including JTBD and journey mapping.
    • User metrics (NPS, CSAT, SUS, etc).
    • Research operations.
  • Strong experience influencing stakeholders, advocating for critical research/insights to be adopted.
  • Strong written and verbal communication skills, confident in presenting to C-level executives.
  • Strategic business acumen - align the company mission with strategic team objectives.
  • Ideally have experience working at an enterprise-focused SaaS company.

About the team

We have invested significantly in UX, with a large 90+ person team and a new VP of UX who reports directly to our Chief Product Officer. The UX org consists of Product Design, Technical Writing and UX Research. The UX team has reached a good level of maturity, and through this have established the importance of understanding our users and acting on that data to drive innovation. There is still work to be done to improve this, but the fundamental understanding of why UX matters is there. The team is globally distributed, with team members based across the US, Canada, Europe, the UK, India, Australia, New Zealand and Japan.

How GitLab will support you

  • Benefits to support your health, finances, and well-being
  • All remote, asynchronous work environment
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and development budget 
  • Parental leave 
  • Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range

$154,600$331,200 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

What the Team is Saying

Cynthia
Austin
Panos
Liam
Kyla
Alana
Chloe
Reshmi
The Company
2,050 Employees
Remote Workplace
Year Founded: 2014

What We Do

GitLab is an open core software company that develops the most comprehensive DevSecOps Platform used by more than 100,000 organizations. Our mission makes it clear that we believe in a world where everyone can contribute. We make that possible at GitLab by running our operations on our product and staying aligned with our values.

We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best.

Why Work With Us

We’ve got big ambitions to make GitLab the most comprehensive AI-powered DevSecOps platform and need skilled contributors to get us there. At GitLab, your contributions shape the future of software development at a time when AI is changing the way software is built. Together, we're building the most comprehensive AI-powered DevSecOps platform.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

GitLab Offices

Remote Workspace

Employees work remotely.

All-remote means that each individual in the organization is empowered to work and live where they are most fulfilled; it makes it clear that every team member is equal. No one, not even the executive team, meets in-person on a daily basis.

Typical time on-site: None
Canada
United Kingdom
IN
San Francisco, CA
Learn more

Similar Jobs

GitLab Logo GitLab

Senior Product Designer, Security Policies

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
Remote
United States
2050 Employees
114K-185K Annually

GitLab Logo GitLab

Senior Product Designer, Vulnerability Management

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
Remote
United States
2050 Employees
114K-180K Annually

GitLab Logo GitLab

Senior Product Designer, Growth

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
Remote
United States
2050 Employees
114K-200K Annually

GitLab Logo GitLab

Intermediate Product Designer, Authentication

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
Remote
United States
2050 Employees
114K-160K Annually

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account