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Navan is building out a best-in-class fraud risk management team to support our rapidly growing travel and expense management businesses. We are seeking a dynamic and experienced Senior Manager to lead our Fraud Threat Intelligence and Fraud Investigations team. This role requires a strategic thinker with strong data analytics capabilities, deep fraud expertise, and leadership skills to manage complex fraud incidents and build a resilient fraud detection/response framework. The position will report to the head of risk management.
What You’ll Do:
- Conduct in-depth fraud investigations using linkage and cluster analysis to uncover fraud patterns and root causes.
- Act as the incident commander during major fraud events, coordinating cross-functional teams to respond swiftly and effectively.
- Create and refine Standard Operating Procedures (SOPs) to standardize fraud investigation processes and ensure regulatory compliance.
- Build and support fraud detection scanners to enable bulk review and action by the investigation team.
- Independently develop and execute a strategic roadmap for fraud threat intelligence to proactively identify and mitigate emerging fraud risks.
- Apply comprehensive knowledge in areas such as issuing fraud, card compromise, BIN attacks, card-not-present fraud, account takeover fraud, stolen financials, and account origination fraud.
- Design, Develop and maintain dashboards to monitor fraud trends, investigative metrics, and operational efficiency.
- Drive the vision for team growth and sustainability, fostering a high-performance culture through mentoring, training, and talent development.
- Provide ongoing analysis of vulnerabilities, control weaknesses, and gaps to mitigate and remediate significant risk issues, trends, and loss events
- Ability to lead multiple tasks and projects simultaneously, prioritize work effectively, and thrive in a constantly evolving environment
- Develop a chargeback management strategy for Navan’s card issuing business and travel business where Navan is agent or record and processes travel bookings
- Manage, mentor, and develop a team of Fraud Investigators.
- Establish team goals, measure performance, and ensure alignment with overall company objectives.
What We’re Looking For:
- Bachelor's/Master’s degree in Criminal Justice, Criminology, Data Analytics, Information Security, or a related field (Master's preferred).
- Minimum of 10+ years of experience in financial fraud investigations, threat intelligence, or fraud risk management.
- Proven expertise in fraud detection techniques, fraud patterns, and emerging fraud trends.
- Deep expertise in the fraud domain, with extensive knowledge of identity and payment fraud methods, and tools and processes for prevention, detection, and fraud operations
- Excellent proficiency with analytical tools and languages such as Python, R, SQL, and/or SAS, as well as big data platforms and cluster analysis methodologies.
- Experience in dashboard development using BI tools (e.g., Tableau, Power BI or other tools).
- Exceptional leadership, communication, and incident management skills.
- Ability to work independently, manage multiple priorities, and lead in high-pressure environments.
- Strong problem-solving skills with the ability to think strategically and make data-driven decisions in complex situations.
- Ability to drive operational efficiencies and scale through process improvements, automation, and staff development
Preferred skills:
- Experience in financial services, fintech, or related industries.
- Certifications such as CFE (Certified Fraud Examiner) or CFCI (Certified Financial Crimes Investigator) are a plus.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$142,500—$253,000 USD
Top Skills
What the Team is Saying
What We Do
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.
In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.
