Senior Manager - Solutions Design & Operations

Senior Manager - Solutions Design & Operations

Location: Orange, CT or Boston, MA

Work Type: Office

Reporting to: Sr Director - IT Digitial Solutions

The base salary range for this position is dependent upon experience and location, ranging from $144,000 to $189,000 plus bonus

About the Job:

The role of Senior Manager in Solutions Design & Operations is accountable for the health and availability of digital applications ecosystems at Avangrid. The environment for the Digital ecosystem is a multi-tiered application that predominantly uses Angular with calls made to APIs. The focus is on improving customer centricity (both internal and external) and enhancing the overall reliability of digital platforms and cybersecurity. This position combines strategic leadership, technical expertise, and operational excellence to ensure 24x7 monitoring, proactive call to action, maintain a secure and scalable digital ecosystem for over 2M digital customers.

Why This Role Is Exciting:

• Lead industry-defining change by transformation customer experience and digital capabilities within the Energy & Utility industry.
• Harness the power of AI to revolutionize the digital operations & services, reducing bottlenecks and boosting reliability and availability.
• Collaborate with subject matter experts, business leaders, and key customers to drive strategic initiatives that deliver real-world impact.
• Foster a high-performing team that thrives on innovation, agility, and continuous improvement.

Key Responsibilities:

Technical Leadership and Excellence:

• Lead the strategic direction for digital operations and services ensuring alignment with business goals and enterprise IT best practices and framework for operations management, change management, incident management and problem resolution.
• Develop and maintain a Digital platform strategy in collaboration with the Digital Engineering organization, focusing on user experiences, operational efficiency and cybersecurity.
• Provide guidance on best practices for Digital operations, overseeing 24x7 operations, cybersecurity, DevSecOps, vulnerabilities management, vendor management and ensuring the successful launch and optimization of digital products and services.
• Ensure and enhance the reliability and performance of digital platforms through proactive observability and continuous improvement
• Implement efficiencies in the use of technologies and promoting a culture of adopting new technologies

People Leadership:

• Lead and mentor operations leads, software engineers and vendor partners.
• Foster a high-performance culture, ensuring effective team collaboration and growth.
• Oversee talent acquisition, performance evaluations, and career development.
• Collaboration and Stakeholder Management:
• Partner with business and technology stakeholders to understand requirements, prioritize initiatives, and deliver reliable services.
• Maintain strong relationships with internal stakeholders and external vendor partners to ensure alignment and successful project delivery.
• Serve as the main liaison for operations-related updates to core project teams, facilitating effective communication and collaboration.

Vendor Management and Service Delivery:

• Vendor Selection and Onboarding: Identifying and selecting tech vendors that align with the organization's strategic goals and technical requirements.
• Performance Monitoring: Continuously monitoring vendor performance against agreed-upon service level agreements (SLAs) and key performance indicators (KPIs). This involves regular performance reviews, audits, and feedback sessions to ensure vendors meet the organization's standards.
• Vendor Ecosystem Management: Overseeing the entire vendor ecosystem to ensure seamless integration and collaboration among different vendors. This includes coordinating efforts, managing dependencies, and ensuring alignment with the organization's overall digital strategy.
• Escalation and Problem Resolution: Handling escalations and resolving issues that arise in vendor relationships. This involves addressing technical and performance issues, managing disputes, and ensuring timely resolution of problems.
• Compliance and Governance: Ensuring that vendors comply with all relevant regulations, standards, and policies. This includes conducting compliance audits, managing data privacy and security requirements, and ensuring adherence to governance frameworks.

Operational Excellence:

• Lead efforts to reduce technical debt, improve system stability, and ensure operational readiness for peak seasons.
• Implement and enforce best practices in project to operations handover and quality control
• Spearhead the delivery of DevSecOps solutions that empower the business, from cutting-edge cloud platforms to seamless GitOps and infrastructure-as-code.
• Lead the integration of AI into the Digital Operations management framework to reduce platform interruptions, downtimes and mean time between failures.

Basic Qualifications:

• Bachelor’s degree from an accredited college in a related technical discipline, or equivalent experience/combined education, with 15 years or more of professional experience; or 10 years of professional experience with a related Master’s degree in a related technical discipline.
• Minimum 10 years of experience in a senior digital operations, infrastructure, cybersecurity and enterprise software support.
• Subject matter expert and technical authority in Digital and 24xt critical system operations disciplines, including customer experience and customer facing systems, cybersecurity and enterprise IT capabilities, and modern IT practices.
• Demonstrated successful experience with leading and managing teams on enterprise-scale technical initiatives, including vendor partners.
• Extensive knowledge of cloud technology (Azure and Kubernetes).
• Demonstrated experience with Operations management, ITIL and DevSecOps methodologies, practices, cloud computing, complex integrations, monitoring and infrastructure.
• ·Excellent written and verbal communication skills with audience-appropriate translation (technical to non-technical, vice versa, etc.), and demonstrated experience briefing the highest levels of company and customer organizations.

Desired Skills:

• Experience with Global & Local organizations and multicultural environment.
• Demonstrated expertise in state-of-the-art Digital technologies, tools, and capabilities.
• Professional credentials and certifications in digital operations, services and cybersecurity.
• Experience with cloud migration and hosting, including Platform as a Service (PaaS) and Cloud Service Providers (CSP). MS Azure and AWS would be plus.
• Experience with app modernization and customer facing digital capabilities.
• Experience with Networking, Firewall, and Network Security
• Experience with Monitoring and Observability frameworks and tools.
• Broad knowledge of SDLC, DevOps and DevSecOps methodologies.
• Strong analytical and problem-solving skills, with the ability to think strategically and translate ideas into actionable plans.
• Ability to build and maintain strong relationships with stakeholders (both internal and external), fostering collaboration and achieving results through others.

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Company:

AVANGRID SERVICE COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Job Posting End Date: