Senior Manager, Software Quality Engineering

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Industry Vertical quality engineering team at ServiceNow is the team that specifically focuses on testing and ensuring the quality of software designed for different industry sectors, like healthcare, finance, or retail, within the ServiceNow platform, making sure the features and functionalities work properly within the unique needs of each industry.
What you get to do in this role:
Standardized testing methodologies: We establish and maintain consistent testing frameworks and processes across different teams to ensure a unified approach to quality assurance.
Knowledge transfer: Your knowledge and best practices related to testing techniques, defect management, and quality standards with other teams within ServiceNow.
Identifying platform-wide issues: You will look for potential issues that might impact multiple products or features due to their broad expanse of the ServiceNow platform.
Managing a team of 8.
Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of software product quality engineering experience including test planning, implementation and execution.
• Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.
• 5 + years of Experience in a management position for technical teams
• Advanced working knowledge of test engineering processes and methodologies; Expertise in test planning, test case management, code coverage and defects.
• Significant hands-on experience in project management and Agile/Scrum product development life cycles
• Thorough knowledge of performance testing and automation testing.
• Demonstrated manager in coaching and mentoring skills combined with flexibility working in a dynamic, fast moving product development environment.
• Collaborative and personal style; highly effective communicator and problem solver.
• Manage multiple priorities while driving resolution and getting results
• Delivering Support for identified functions - driving resolution, reporting & managing SLA, and KPI, root cause. Perform the role of Critical Escalation Manager.
• Hiring, mentoring, and managing team of QA & Support Engineers
• Open to travel - This role might require occasional travel

JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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