Senior Manager, Software Engineering

Ready to be a Titan?

We’re looking for a Senior Engineering Manager who will help us lead multiple squads within R&D at ServiceTitan as a manager of both managers and senior individual contributors. We require thoughtful, proactive leaders who support their teams, encourage exploration, and drive accountability through results. We also desire those who partner well with Product and Project Managers, Designers, and stakeholders as we run cross-functional agile teams. The very best candidates can also balance rapid iteration development cycles with high product quality expectations and who are innovative and comfortable with ambiguity.

What You'll Do:

• Take end to end accountability for multiple squads (teams) project deliverables

• Mentor and guide managers and senior individual contributor engineers within your squads and occasionally assist your peers cross-team to ensure cohesive solutions

• Help your team to improve their performance as measured by both output (work commitments completed, and outcomes - positive customer impact); while holding or raising the quality bar

• Collaborate with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks and blog posts) and screening (HackerRank tests) in order to further support the global growth of the engineering organization

• Communicate effectively with developers, product managers, customers, partners, and other leaders

What you'll bring:

• Most of your work will be leadership and management focused but you will be expected to guide the technology decisions of your team and contribute as needed (sometimes you may be asked to get your hands on the keyboard and other times you may be asked to code review)

• 3+ years of experience managing small to medium software development teams preferably in an agile environment

• 5+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)

• 10+ years of industry experience

Expert-level knowledge of:

• Lead a team of software engineers in support of ServiceTitan’s infrastructure and services; Be an example for all engineers to provide leadership with a focus on problem solving via automation

• Own end-to-end uptime metrics with a focus on “lights-on” mentality to maintain mission critical systems for our customers

• Improve reliability in all realms of infrastructure including systems availability, monitoring, metrics, load balancing, performance, and deployments

• Own cloud infrastructure

• Own and improve CI/CD process, systems management, fail-over procedures, and creating redundancies at all levels

• Design, write, and own software to improve reliability, performance, latency, and availability of ServiceTitan’s world class application

• Be responsible for owning and improving all aspects of Cloud services (Azure, AWS, GCP), CI/CD, blue-green deployments, O/S (Linux/Windows), container orchestration, networking, load-balancing, service discovery, and security

To be successful you'll need;

• Expertise in C#

• Experience managing an engineering team supporting a 24/7 available web/Saas application at scale

• BA/BS degree in Computer Science or related technical field, or equivalent practical experience

• Experience with the Azure, Windows, Linux and other Microsoft software/services

• Experience leveraging cloud architecture, applying site reliability principles, and/or demonstrating sensitivity to operational concerns.

• Demonstrated ability to debug, fix, and optimize code

• Full-stack troubleshooting skills across network, application, hardware, and distributed services layers

• Superb communications skills, both written and verbal

• Passionate about developing software to solving complex infrastructure challenges

• Excited about delivering a reliable, scalable, and performant infrastructure

• Highly motivated, smart, independent, and problem solver who thrives in a fast-paced, bottoms-up environment

• Intensely eager to meet the needs of our customers and deliver best-of-breed SaaS solutions

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $202,000 USD - $270,200 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.