Senior Manager, Receiving

About The RoleAbout The Role
RealReal is looking for a candidate who is an expert people leader, innovative, enjoys team development, navigates change management, and has an interest in the luxury fashion resale market. The Senior Manager of receiving will be responsible for overseeing all processes related to managing inbound consignments, driving the productivity, quality, and engagement of their team, and developing and leading the leaders who report to them.
This position is based in Perth Amboy, NJ and may require intermittent travel to Secaucus, NJ and will report to the Director, Receiving Operations.

What You Get To Do Every Day

• The Senior Manager of Receiving will be responsible for understanding all inbound consignment product flow and merchandise attribution standards. The manager will also focus all department decision-making and operating procedures on employee and consignor experience, quality, and productivity.

• Collaborate cross-functionally across wide-ranging teams to identify ways to drive process improvement, team development, and labor sharing.

• Strong presence on the receiving floor with a focus on coaching, engagement, product flow, quality, and brand standards

• Liason between Exec leadership, merchandising, strategy, and financial planning teams to drive streamlined communication,  execution, and accountability among direct reports

• Look for ways to improve and promote quality; demonstrate accuracy and thoroughness.

• Oversee a team of about 90 employees working through your leadership team to ensure all inbound product service level agreements and key performance indicators are met. 

• Responsible for all hiring, which includes conducting interviews, providing feedback, and supporting onboarding

• Understand headcount needs based on unit projections and being proactive about hiring for future vacancies.

• Responsible for creating and maintaining a positive work environment that reduces turnover and improves team engagement.

• Constantly providing professional development for employees with a strong focus on those in leadership roles, including leads, supervisors, assistant managers, and managers.

• Accountable to full-team overall metric performance. Monitor employee performance at all levels with a strong focus on leadership and elevated roles; providing coaching and training where needed. 

• Utilize reporting platforms to manage individual production, team performance, and reconcile exceptions issues.

• Attend all required cross-departmental meetings and present relevant information to the team

• Responsible for conducting team touch bases, team meetings, leadership development activities, and performance reviews

What You Bring To The Role

Minimum Requirements:

• 5+ years of experience managing a large team of diverse employees, preferably a non-exempt workforce. Experience in workforce planning and scheduling is required.

• 10+ years of work experience preferably within a fashion, retail, e-commerce, manufacturing organization and/or an operationally intensive business.

• Strong verbal and written communication is required. The candidate must feel comfortable speaking and presenting regularly in large groups.

• Strong interpersonal skills and the ability to interact effectively with diverse personalities in a matrix organization

• Knowledge of luxury fashion, top designers, current styles, fabrics, silhouettes, garment construction is highly preferred.

• Understanding of operational processes and feels comfortable working in a production environment.

• Roll up your sleeves and adopt an action-oriented mindset to have an impact in a fast-paced, rapidly changing, and explosive growth environment.

• Willingness to continuously develop, understand industry best practices, and desire to stay ahead of the curve

• Advanced knowledge of Excel and Google Sheets; comfortable building reports and tracking data

• Preferred Requirements:

• Six Sigma Experience

• Production-based workforce experience managing to productivity & quality metrics

• Strong leadership ability with a focus on development of talent, creating new roles, and ability to drive numbers in a production-based environment

• Comfortable with multitasking and making in-the-moment decisions based on business needs

• Adapts to changes in the work environment, manages competing demands, and changes approach or method to fit the situation best

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $117,007.00-$140,760.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.