Senior Manager, Professional Services

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The Senior Manager, Professional Services is responsible for implementing the company's accounting software products with new and existing clients.
Responsibilities include leading and overseeing a team of either Engagement Managers, Solution Architects or Consultants that will successfully implement the BlackLine standard products. Creates functional strategies and specific objectives for the Professional Services function . The Senior Manager will be measured on customer satisfaction, revenue/margin and utilization , time to go-live for implementation projects, and ARR retention.
You'll Get To:

• Manage portfolio of clients, projects, products, tasks and activities. Ensures standards are consistently applied and services methodology continuously improved.

• Effectively leads a team of Engagement Managers, Solution Architects or Consultant s to meet team and department goals: Determining staffing requirements, hire and manage staff, including establishing goals and expectations, and monitoring team performance.

• Plan, direct and coordinate the operations of Client Implementations in EMEA.

• Train and mentor new team members as they learn the BlackLine suite of products

• Identifies and solves complex, operational and organizational problems leveraging the appropriate resources within or outside the department

• Understanding of Professional S ervices demand, utilization , revenue , capacity management process , budgets, forecasts and actual results and business key performance indicators KPIs.

• Manage s PS process es and best practices documentation

• Function as primary client and partner contact for escalations around implementations:

• Ability to answer client questions regarding software functionality throughout the implementation phase.

• Ability to provide recommendations and best practices to clients on how to configure the standard BlackLine products.

• Understanding of compliance, contracting and industry regulatory impacts.

• Partners with other BlackLine functional teams and understanding of their roles and responsibilities.

• Efficient and effective throughput of implementation and other professional services projects for timely revenue recognition and maximum customer satisfaction

• Project status reporting

• Other duties as assigned.

What You'll Bring:

• Years of Experience in Related Field: 5 years
  Education: Bachelor's Degree
  Technical/Specialized Knowledge, Skills, and Abilities:
  
  • Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
  • Experience with large scale ERP systems including SAP and Oracle
  • Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
  • Demonstrated successful completion of complex enterprise-level client implementation projects
  • Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
  • Excellent communication skills, strong organizational skills and attention to detail
  • Effective problem-solving and conflict resolutions skills
  • Ability to deliver world-class service and high-impact results while navigating challenging situations
  • Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually
  • Technology /Consulting background/experience

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.