Senior Manager, Professional Services Project Management

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Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 
Join our team! We’re building a world where Identity belongs to you.

About this role:

The Senior Manager, Strategic Delivery will be responsible for assisting the Director, Project Management in driving the overall Professional Services business.  This role will have a particular emphasis on billable revenue generating activities for the Strategic Segment.  

This role aligns with Services Account Executives in order to support pre-sales services activities.  These activities include statement of work generation, customer presentations of services solutions, PS led QBRs, and supporting internal deal review and approval processes.

The Sr. Manager has a deep understanding of professional services methodologies, approaches, and delivery best practices.  They manage a team of Project Managers responsible for delivering complex, multi-work stream efforts, with solid project management skills who work collaboratively with the customer resources and the Okta project team to deliver results.

Success criteria/metrics for this role will include:

• Customer satisfaction: supporting the achievement of the segment’s CSAT goals
• Key strategic deal and customer support for the Strategic segment
• Be a trusted advisor to the practice, customer, and services sales organization
• Supporting achievement of segment revenue and utilization quarterly targets
• Works with accounts teams to build relationships and provides business intelligence on client operations and decisions
• Providing thought leadership to enhance the quality of Okta-customer relationships
• Lead, mentor, and manage a team of Project Managers 
• Set performance goals and objectives for their Project Management team, regularly evaluating and providing feedback on performance
• Act as the primary PS point of contact for high prioritized customers, ensuring customer satisfaction and addressing any issues or concerns

Responsibilities: 

• Engage with Sales and Account teams to identify/drive account growth opportunities  
• Validate scope and effort on new opportunities
• Collaborate with the account team on Segment forecast and SOW reviews
• Incorporate post-project lessons learned into scoping of new opportunities (this would require attendance at project closure meetings)
• Prepare for and participate in PS led quarterly business reviews
• Develop and enforce the use of standard SOW language regarding Program and Project Management
• Drive forecasting accuracy within the Segment
• Provide clear and timely communication regarding the status of key strategic customers and engagements
• Follow the project management methodology and ensure that projects adhere to the defined methodology and stage gate process 
• Drive continuous improvement – methodology, templates, best practices etc. based on lessons learned from projects 
• Plan, coordinate, track and manage project(s) to successful completion
• Assist with escalations and work with customers on resolution

Requirements:

• At least 10 years of professional services experience preferably with 5+ years as a professional services or consultant manager 
• Experience in customer-facing positions as a professional service manager or business development, preferably with a SaaS Technology or “Big 5” consulting organization 
• Excellent communications and interpersonal skills 
• B.S./B.A./M.S. degree or equivalent experience 
• PMP certification recommended
• Prefer a background with Strategic Accounts and Identity & Access Management
• Up to 25% travel maybe required
• You MUST be located within 80km of Toronto

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, always secure. always on., build and own it, and drive what’s next. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

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What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.

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