Senior Manager, Product Strategy & Operations (CCaaS)

At Vonage we are ramping up to bring a next generation communication center to market.  We are seeking a Senior Manager, Product Management Strategy & Operations to drive the strategic initiatives and operational efficiency of our Product Management team. This role will work closely with Product Leadership, cross-functional teams, and key stakeholders to align product strategy with overall business goals, streamline operations, and support the execution of high-priority initiatives.

As a key partner to the Product team, you will be responsible for implementing processes, tools, and best practices that enhance the team's ability to deliver world-class products efficiently. You will also play a critical role in defining product strategies, managing product planning cycles, and providing data-driven insights to ensure alignment with the company’s long-term objectives.

Key Responsibilities:

• Strategic Planning & Alignment:
• Collaborate with Product Leadership to define and refine the product strategy, aligning with broader business goals (OKRs).
• Lead annual and quarterly planning processes, ensuring roadmaps reflect strategic priorities and resource allocation.
• Develop frameworks and tools to evaluate and prioritize product initiatives based on business impact, feasibility, and market needs.
  
• Operational Excellence:
• Design and implement processes that improve the operational efficiency of product management, including roadmap management, product lifecycle processes, and cross-team collaboration.
• Standardize workflows to support product development cycles from ideation to launch.
• Implement and manage tools that enhance team collaboration, data visibility, and project management.

• Data-Driven Insights & Reporting:
  • Lead a team of Business Analysts to build and maintain product dashboards that track key performance metrics (KPIs) and provide insights into product performance and impact.
  • Conduct market, competitor, and performance analysis to support data-driven decision-making across the product portfolio.
  • Present findings and recommendations to senior leadership and key stakeholders.
    
• Cross-functional Collaboration:
  • Partner closely with Engineering, Design, Marketing, Sales, and other cross-functional teams to ensure alignment and remove roadblocks.
  • Facilitate communication and collaboration between product teams and external stakeholders, ensuring transparency and alignment throughout the product lifecycle.
  • Champion the voice of the customer, ensuring that product strategies are aligned with user needs and market demands.
    
• Program & Project Management:
  • Oversee the execution of cross-functional product initiatives, ensuring timely delivery, risk management, and accountability.

Lead special projects, such as process improvements, systems implementations, or strategic growth initiatives, as assigned by Product Leadership.

Qualifications:

• Education:
• Top tier university
• Advanced degree in Business, Engineering, Computer Science, or related field; MBA from top tier university is preferred.
• Experience:
• 5+ years of experience in product management, strategy, operations, or a related field.
• Demonstrated experience in strategic planning, program management, or business operations within a product-focused organization.
• 3+ years experience in the UCaaS, CCaaS, and/or CPaaS market.
• Strong track record of improving operational efficiency and driving large-scale projects to completion.
• Skills:
• Strong understanding of product management processes, methodologies, and best practices.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Proven ability to analyze data, synthesize insights, and present findings to senior leaders.
• Expertise in tools such as Jira, Confluence, Asana, or similar project management software.
• Ability to balance both strategic thinking and hands-on execution in a fast-paced environment.
• Strong problem-solving and analytical skills, with a focus on continuous improvement.