Senior Manager, Payment Operations

Posted 2 Days Ago
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Berlin
Hybrid
Senior level
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Travel & expense made easy.
The Role
The Senior Manager of Payment Operations will lead efforts to align Navan's services with the needs of European clients, focusing on month-end processes, VAT reporting, and invoicing. This role involves collaborating with various internal teams and managing a small team, while also synthesizing data to drive business improvements.
Summary Generated by Built In

Navan Expense is growing our team! We need a Senior Manager to join our Payment Operations organization, who will help us marry the Navan Expense product to the needs of our European customers.

What You’ll Do:

  • Partner with internal Operations and Account Management teams to make sure our processes are designed to support the European needs for month-end close, invoices, VAT reporting and reclamation
  • Provide input and feedback to our Product team to help them prioritize high impact developments that make our Travel Payments, VAT, and Invoicing services meet the needs of European customers
  • On occasion, work with our customer’s Accounting & Finance leaders to help them understand how our product differs from previous Travel & Expense software and payment providers, and figure out how we can meet them with how we can support their month-end close
  • Define the KPIs and hurdles Navan needs to exceed in order to provide the best Travel Payments product for European accounting teams

What We’re Looking For:

  • Subject matter expert on accounting close, VAT reporting and reclamation, and European invoicing requirements
  • 5+ years in public accounting or in-house Accounting & Finance departments
  • An expert at communicating business impact. You will need to work with internal teams to help prioritize improvements and investments into our product, processes and people. Your success will hinge on your ability to explain complex concepts to internal teams that do not have the same depth of experience you do
  • 2+ years of experience with managing people. This role will oversee two people.
  • Quantitative in nature- your role will require you to synthesize data into business cases and stories by using data pulls from our Datawarehouse, BI tool (ThoughtSpot), and transforming them into insight using Excel and Googlesheets
  • Organized- you are supporting our ability to offer VAT, and Invoicing services and support month-end close for European customers. This means working with Accounting professionals who demand high levels of organization and attention to detail as our services impact their Accounting close and financial reporting
  • Proven mentor and motivator with a clear understanding of the support requirements, customer base, and challenges facing a fast-growing company.

What the Team is Saying

Anna
Roshni
Brian
 Adamas Victória
Jordan
The Company
HQ: Palo Alto, CA
3,000 Employees
Hybrid Workplace
Year Founded: 2015

What We Do

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.

Why Work With Us

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.

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Navan Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.

Typical time on-site: 3 days a week
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