Senior Manager, Operations Mexico & North of Latin America (NOLA) / Hybrid

Work Flexibility: Hybrid

What you will do -

The position is fully responsible for the performance of overall operations in Noth of Latin America (NOLA) and Mexico region, for both direct and indirect operations.

The main objectives are to provide clear leadership and strategic direction to the team, promote and develop talent across the organization, create a reputation of excellence and ensure a “Best in Class” organization is created and maintained, drive and improve customer satisfaction/experience and develop and optimize end-to-end supply chain processes and reduce costs.

This role will promote teamwork, collaboration and integrity, and will guarantee quality performance standards are achieved and exceeded, to ensure that results are delivered in accordance with the strategic plans, objectives and customers’ contractual agreements.

• Oversee the logistics, kitting and customer service operations, managing direct and indirect operations. Ensure organizational readiness, alignment with customer needs and delivery capability for the required service levels.
• Lead and oversee all activities related to budget and headcount plan, including budget, headcount projection and long-and short-term resource capacity planning. Build and develop a strong operations team, with emphasis in talent development to build a robust talent and succession pipeline.
• Lead the development, modification and improvement of the overall Stryker distribution network to support the commercial GTM strategy. Manage and develop current and future 3PL activities to drive improvements in SLAs while meeting Stryker’s requirements for quality, sustainability and compliance.
• Guarantee all operations are in line with the applicable global and local quality standards, internal policies and procedures, rules and regulations. Drive a culture of continuous improvement, accountability and performance that results in increased efficiency and cost savings, and safety, quality and productivity improvements.
• Partner with the commercial leadership team to pursue the highest level of service. Develop, monitor and manage operational KPI’s to proactively measure and improve operations performance.
• Support cross-region best practice programs by actively participating, sharing and adapting best practice learnings back into the specific region as part of simplifying how we operate within Stryker.
• Ambassador of Stryker code of conduct and values.
• Performs other related work as assigned by management.

What you will need -

• Bachelor’s Degree required.
• Advanced English skills required.
• Previous experience in Medical Devices, FMCG, Pharmaceutical, or Automotive industries required.
• Strong experience in Supply Chain, Logistics, Operations or related fields required.
• People management experience required.
• Experience implementing and leading Lean improvement initiatives with a focus on operational efficiency using tools such as Kaizen, Value Stream Mapping and 5S required.
• APICS accredited or professional supply chain accreditation desired.
• Lean Six Sigma Green Belt certification desired.

Travel Percentage: 50%