Senior Manager, Marketplace Insights & Operations

ABOUT PLACER.AI:

One of the fastest growing tech companies in North America, Placer.ai (“Placer”) reached $100 million ARR “Centaur” status in 2024, within 6 years of launching the Placer platform. We previously crossed the $1B valuation “Unicorn” threshold in 2022.

Our A.I.-based SaaS platform transforms how leaders make critical decisions by unlocking unparalleled visibility into markets and locations, creating a blue ocean market of more than $100B. And the best part is, we accomplished this by leading a privacy-first business in which data has been stripped of user identifiers and only aggregated information is provided within the platform.

Our platform provides instant visibility into almost any location in the U.S. We have grown exponentially over the past 6 years, counting more than 4,000+ paying customers including many Fortune 500 companies, such as, JP Morgan Chase, Wayfair, Google and many more.

Named one of Forbes America’s Best Startup Employers and a Deloitte Technology Fast company, we are proud of our collaborative, innovative and inclusive culture.

SUMMARY: 

The Senior Manager, Marketplace Insights & Operations will play a pivotal role at Placer.ai, generating insights that support our customer expansion efforts. They will lead projects that increase our Net Dollar Retention rate, Marketplace sales, and improve post-sale productivity. The position will work closely with our COO, CRO, SVP Customer Growth, and SVP Customer Success. 

The ideal candidate is highly analytical, willing to get into operational details with a results-driven approach, and possesses a high degree of business acumen.

RESPONSIBILITIES:

• Operationalize our Expansion Strategy by defining, calculating, and explaining Expansion KPIs with key stakeholders; track progress and explain deviations vs. plan; monitor and ensure sufficient pipeline is created to hit our expansion revenue targets.  
• Support Expansion account planning efforts by segment and by vertical in partnership with revenue leaders and vertical heads; Analyze our customer base and identify accounts that are most likely to expand.
• Establish the reporting structure necessary to derive actionable Expansion insights by scoping data and dashboard requirements while overseeing flawless execution by the Marketplace Data Analyst.
• Provide actionable insights to ramp our Placer Marketplace BU, helping increase add-on sales & renewals and minimize asset churn. Drive any operational changes required to implement the recommendations (organize account executive training on specific assets, ensure add-on training is effective, measure and report on add-on usage, etc.).
• Proactively identify Expansion & Placer Marketplace hotspots (by vertical, segment, expansion lever etc.) that require intervention and proactively investigate, strategize, and implement solutions with business leaders.

REQUIREMENTS and QUALIFICATIONS:

• Bachelor’s degree, in business, economics, accounting or a similar quantitative business degree a plus.
• At least five years of relevant experience in a top-tier tech strategy or “bizops” functions, private equity, or management consulting.
• Truly outstanding problem solving and analytical skills. Demonstrated ability to structure complex and ambiguous problems, turning both qualitative and quantitative data into actionable insights while developing solutions. 
• Excellent presentation skills, with strong attention to detail and a track record of designing compelling and concise presentations for senior leadership that help drive cross-functional alignment. 
• Strong project management and execution skills with a track record of getting cross-functional projects over the finish line in tight timelines. 
• Self-starter with a strong sense of ownership. Capable of seeking information, solving complex problems, corralling resources, and delivering results in challenging situations.
• Motivated to build the Expansion Strategy & Operations team in a hyper growth environment, with the opportunity to mentor 1-2 Business Analysts.
• Expert knowledge of Excel/Google Sheet and PowerPoint/ Google Slides.
• Experience with SaaS GTM or Expansion strategy a plus.

WHY JOIN PLACER.AI?

• Join a rocketship! We are pioneers of a new market that we are creating.
• Take a central and critical role at Placer.ai.
• Work with, and learn from, top-notch talent.
• Competitive salary.
• Excellent benefits.
• Fully remote.

NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER

• Placer.ai in a nutshell
• Placer.ai's recent $100M round C funding (unicorn valuation!)
• Placer.ai's data
• Placer.ai in the news
• COVID-19 Economic Recovery Dashboard

The U.S. annualized pay range for this position is $125,000-$155,000 USD. In addition, certain roles have the opportunity to earn sales-based commissions. Base pay offered within the stated range may vary depending on multiple individualized factors, including job-related skills, professional experience, education and licenses (if applicable), work location and compensation market data.

Placer.ai is an equal opportunity employer and has a global remote workforce. Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.