Senior Manager, Localization

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the Role:

We’re looking for a strategic and innovative Senior Manager, Localization to lead and evolve our localization efforts across both marketing and product. In this role, you’ll be responsible for driving operational excellence, scaling localization processes, and ensuring high-quality, culturally resonant translations that elevate our brand and product experiences globally. This is a unique opportunity to make a meaningful impact by creating and implementing localization strategies that seamlessly bridge language, culture, and context.

This role is based in Seattle.

Key Responsibilities:

• Strategy and Leadership:
• Develop and execute a company-wide localization strategy that aligns with business objectives and enhances global customer engagement.
• Act as the primary advocate for localization excellence across the organization, collaborating with senior stakeholders in Marketing, Product, and Operations.
• Stay ahead of trends and technologies in localization to drive innovation and maintain a competitive edge.




• Process Optimization and Innovation:
• Lead the design and implementation of scalable localization workflows, leveraging technology to streamline processes and reduce time-to-market.
• Drive continuous improvement in localization processes, ensuring high efficiency without compromising quality.
• Evaluate, recommend, and implement localization tools and platforms to support automation, consistency, and collaboration.




• Cross-Functional Collaboration:
• Partner with Product, Engineering, and Marketing teams to ensure localization requirements are integrated from the start of content and product development.
• Collaborate with content creators, designers, and developers to deliver culturally relevant marketing campaigns and user experiences.
• Work closely with regional teams to gather insights on cultural nuances and market-specific requirements.




• Quality and Performance:
• Oversee the end-to-end localization process for marketing content, product UI, documentation, and other customer-facing materials.
• Establish and monitor KPIs to measure the success of localization efforts, including quality, timeliness, and cost efficiency.
• Manage relationships with external vendors, ensuring adherence to quality standards and on-time delivery.

Qualifications:

• Experience: 7+ years in localization management, preferably in a global B2B SaaS environment, with experience across both product and marketing localization.
• Technical Skills: Proficiency in localization tools (e.g., Smartling, Lokalise, MemoQ, SDL Trados) and familiarity with translation management systems, CAT tools, and machine translation.
• Project Management: Strong skills in project planning and resource allocation, with a track record of managing large-scale, cross-functional localization projects.
• Collaboration: Excellent interpersonal and communication skills, with the ability to influence and align stakeholders across departments and regions.
• Cultural Awareness: Deep understanding of cultural differences and sensitivity to regional nuances.
• Education: Bachelor’s degree in Linguistics, Localization, Business, or a related field; advanced degree is a plus.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, internet, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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