Senior Manager, Learning & Development / Training

The Senior Manager, Learning & Development , for Sales & Service will be responsible for creating and implementing effective learning strategies and experiences to support our Residential Sales and Service teams. This role will ensure that team members are equipped with the necessary skills and knowledge to achieve Sales and Service targets and support our evolving business. The Senior Manager will collaborate with Sales & Service Leadership to identify and prioritize learning needs, design and develop training content, and evaluate effectiveness. Additionally, this role will oversee the development and implementation of ongoing training plans and explore new learning technologies to enhance the learning experience. The Senior Manager will manage a team of learning professionals and provide leadership and guidance to ensure the success of the Learning & Development initiatives.
What You'll Do

• Partner with Sales & Service Leadership to identify learning needs for employee development to address specific technical, procedural, behavioral, career, and other skill/capability gaps.
• Develop and deliver effective learning strategies and experiences for frontline Sales & Service leaders and team members.
• Align and prioritize immediate learning needs to prepare teams for future business changes.
• Ensure proper analysis and design, monitor development, secure resources for development if necessary, and partner in implementation planning and evaluation strategy for training content.
• Collaborate with Training Delivery partners on training implementation plans and feedback cycle to drive continuous improvement.
• Monitor and evaluate learning effectiveness of training content and programs.
• Establish and sustain a training plan for ongoing reinforcement and explore, test, and expand new learning technologies.
• Oversee technologies and tools used for content development ensuring they meet the needs of the development team and partner with applicable groups to remove barriers and share best practices.
• Provide ongoing consultation on Learning & Development research, learning theory and technologies, instructional design, and learning technologies.
• Set Learning & Development strategic objectives and priorities.
• Lead and inspire team of Managers and/or Learning Consultants by fostering culture of collaboration, continuous learning, and accountability.
• Perform other duties as requested.

What's In It for You?
Here's a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

Who You Are
Minimum:

• Bachelor's degree in related discipline and 8 years of experience. The right candidate could also have a different combination, such as a master's degree and 6 years of experience; a Ph.D. and 3 years of experience in a related field; or 12 years' experience in a related field with no degree.
• 3+ years' experience in management or leadership role
• Excellent communication, interpersonal, leadership, presentation, problem-solving, strategic thinking, and collaborative skills required to work effectively with teams throughout organization.
• Demonstrated capacity to thrive and lead/influence others in a high-change, often ambiguous business environment.
• Requires strong knowledge of instructional design and adult learning principles.
• Requires strong knowledge of Microsoft PowerPoint and Word, and familiarity with Articulate 360 and Microsoft Excel.

Preferred:

• Degree in Learning & Development, Adult Education, Organizational Development, Educational Studies, Instructional Design, Training Management, Communication or Business. Master's degree preferred.
• Experience in Telecommunications desired.
• Proficiency in Articulate 360 and other content authoring tools preferred.
• Certification in CPTM, APTD, CPTD.

Join the Cox family of businesses and make your mark today!
USD 106,700.00 - 177,900.00 per year
Compensation:
Compensation includes a base salary of $106,700.00 - $177,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.