Senior Manager, IT Support

We are seeking a dynamic and experienced Senior Manager, IT Support to join our team at GoGlobal. In this role, you will be responsible for managing a team of IT support technicians and ensuring the smooth operation of our IT infrastructure. You will collaborate with cross-functional teams to provide technical support, troubleshoot issues, and implement IT solutions to enhance our productivity and efficiency.

Roles & Responsibilities 

• Manage and oversee a team of IT support technicians, providing guidance, coaching, and performance evaluations.
• Collaborate with cross-functional teams to identify, troubleshoot, and resolve IT issues and provide technical support to end-users.
• Oversee the installation, configuration, and maintenance of hardware and software systems.
• Maintain and update our IT documentation including IT policies, procedures, and user manuals.
• Identify opportunities for process improvements and implement IT solutions to enhance our productivity and efficiency.
• Manage the deployment of software updates, patches, and system upgrades.
• Stay up-to-date with the latest trends and advancements in IT and recommend innovative solutions to enhance our IT infrastructure.
• Manage vendor relationships and contracts related to IT services.
• Identify and implement training for the team, get them to attend courses, ensure IT team’s knowledge is updated based on changing tech landscape and conduct training for team and Company.
• Software and hardware Asset Management.
• Ensure the audit process and standards are adhered to, defended year on year and the ISMS certificate is renewed.
• Other duties as assigned by senior management. 

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years’ experience in IT support or a similar role, with 5 years’ experience in a leadership or supervisory position.
• Proficient in Windows and Mac operating systems, hardware troubleshooting, and software installation.
• Excellent analytical and problem-solving skills.
• Strong leadership and team management skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Relevant industry certifications (e.g. CompTIA A+, Microsoft Certified IT Professional) are a plus. 

ABOUT US 

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.  

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit

OVERVIEW 

We Measure Success by Results, Not Hours Worked

No timesheets.

At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.  
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:  

• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
• Collaborating with a diverse, global and supportive team
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT  

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
• We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it’s better to build lasting value than to chase a one-time payout.
• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
• We're global. We offer career opportunities across the world-whether it's new job roles or international locations.
• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
• We believe flexibility drives success.  Our company is built on trust, and that’s why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it’s old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now! 

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