Senior Manager Employee Relations

Who are we hiring?

The Senior Manager Employee Relations provides guidance to the business and employees on company policy, practices, state/federal employment laws, conducts internal investigations, and supports the business with employee & labor relations matters, strategic counsel, and best practices. The Senior Manager collaborates with the Vice President People Practices and the larger People Practices team through employee dispute resolution, representing the company during grievance meetings and addressing general employee concerns.

What will you do?

• Lead investigations of employee-related complaints through a consistent application of internal investigation best practices and resolve while maintaining a fair, equitable and inclusive workplace.
• Manage day to day employee & labor relations matters, attends labor management meetings, coordinates, and engages in union grievance resolution and follows up on general information requests.
• Advise management on matters related to the administration of employee discipline (corrective action) and union grievance procedures.
• Accountable for case management, progress reporting, accurate documentation and tracking of all internal investigations.
• Coach, guide, and train managers on the proper facilitation of disciplinary proceedings, policy violations and corrective actions.
• Work with internal/external legal counsel on the preparation of labor arbitrations, witness preparations and support the Vice President People Practices by attending hearings or other related activities, as necessary.
• Ensure that collective bargaining agreements are consistently administered and advocate that legal requirements are met to minimize exposure to liability utilizing a high level of sound judgment and risk recognition skill sets.
• Conduct analysis of investigation case data to recognize and report monthly, quarterly and year end trends utilizing a case management system.
• Protect highly confidential and sensitive information with the appropriate level of discretion.
• Respond to employee relations matters with a sense of urgency and ensure that they are comprehensively resolved in a prompt manner.
• Act as a liaison between the employee group and People Practices ensuring HR services and offerings are aligned with employee needs.
• Ensure fair and consistent application of company policy and procedures, while promoting a positive employee morale. This includes performance management, interpersonal issues, the issuance of corrective actions, the development of performance improvement plans, conflict resolution and general application of company policies.
• Work with VP to oversee the administration of People Practices policies and processes to ensure compliance with company policy, regulatory agencies, and legal requirements.

What do you need to succeed?

• 7+ years relevant hands-on Employee Relations, Labor Relations (CBA) and conflict resolution experience in the sports, entertainment and/or hospitality operation industry required.
• Bachelor’s Degree in Human Resources, Business or related discipline or equivalent combination of education and experience.
• Must be analytical, have excellent interpersonal/persuasion skills, verbal & written communication skills and the ability to work in a fast-paced environment while handling multiple investigations, cases, and projects.
• Problem solving, diplomacy and solid judgment in considering the impact of decisions is essential.
• Demonstrated objectivity, sensitivity, and a balanced and objective perspective regarding employee concerns and organizational needs is essential.
• Comprehensive understanding of all aspects of employment and human resources related federal and state laws, regulations, policies, principles including but not limited to NLRB, Title VII, EEO, FMLA, ADA, Unemployment & Worker’s Compensation concepts.
• Confident, progressive, and professional interface with representatives of labor/union affiliates.
• Thrive in a fast paced, multi-tasking, deadline driven environment that advocates and supports a change management philosophy.
• Proficient in technology and the use of case management systems such as SharePoint.
• Customer experience focus and mindset; ability to understand business challenges and to create solutions that positively impact the way people perform.

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