Senior Manager - Emerging Technologies Enablement (Hybrid)

Senior Manager - Emerging Technologies Enablement (Hybrid)
Artificial Intelligence (AI) is a powerful new technology that is transforming how we support associates and service customers. The AI development process relies on annotated data to train and evaluate machine learning models. The work to review and evaluate data and highlight or annotate data is a critical human contribution to the machine learning process.
The Emerging Technologies Enablement (ETE) team provides an enterprise data annotation capability to support Capital One's ever evolving AI capabilities. This is a burgeoning new organization that is seeking an experienced leader to help shape and support the future of data annotation at Capital One.
What you will do:
Strategy

• Provide strategic support and guidance for the ETE program, developing, communicating and executing on strategic priorities.
• Collaborate with strategy partners to understand the AI landscape at Capital One and ensure strategic alignment with evolving needs.
• Stay up-to-date with industry trends, competitor activities, and customer needs to inform strategy and drive continuous improvement.

Stakeholder Management

• Partner across the Data Science community to understand needs, share ETE strategy and advocate for solutions.
• Provide frequent updates on ETE strategy, successes and opportunities to clients, stakeholders and senior leadership

Demand Management

• Connect with clients to understand needs, offer solutions and assess high level readiness.
• Manage backlog of demand to plan and align capacity to deliver on annotation needs.
• Assess long term needs to develop and implement scaling strategy.

Operations Support

• Partner with ETE operations leaders to shape program strategy, identify areas of opportunity and ensure operational success.

Process Management

• Develop and support well-designed processes that provide consistent and repeatable quality outcomes for our clients.
• Monitor end-to-end annotation processes to measure effectiveness, identify areas of opportunity and drive continuous improvement.
• Oversee the annotation readiness and quality process, preparing use cases for implementation and executing on quality monitoring.

People Management

• Manage and develop a team of leads and performers supporting the annotation readiness and quality process by providing performance coaching and development support.

Product Support

• Partner with Product and Tech to ensure annotation processes are supported with well managed technology solutions that fulfill the business and functional needs of annotation delivery.

Qualities you'll bring :
Start Up Business Owner Mindset:

• You thrive in a fast paced, ever evolving environment by responding to changing needs with tact and action.
• You are motivated by the opportunity to shape and influence a new organization for an in demand service.

Leadership:

• You are an influential and supportive leader that advocates for your team and associates.
• You are a thoughtful and inspirational leader that leads with head and heart while creating an environment that enables excellence.

Process and Operational Excellence

• You have a proven track record of effectively leading well managed processes in an operations environment.
• You utilize data and insights to monitor process and operations effectiveness and identify and implement continuous improvements.

Tech Minded

• You have a natural curiosity for technology and are excited by the opportunity to contribute to a critical capability supporting the machine learning process.

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office (Richmond, VA or McLean, VA) and the remainder of the week working virtually.
We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.
Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• At least 3 years of experience leading or supporting a process or operations organization
• At least 3 years of experience in people management
• At least 3 years of experience in strategic planning

Preferred Qualifications:

• Bachelor's Degree
• PMP, Lean, Agile or Six Sigma certification
• At least 4 years of experience in people management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $154,600 - $176,400 for Sr Manager, Process Management
Richmond, VA: $140,600 - $160,400 for Sr Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).