Senior Manager, Distribution & Order Management

CRAFT MEETS COMFORT.  At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customers’ needs.

Since our inception in 2017, Resident has become one of the fastest growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.

This is a remote position that will require travel to partner locations. Holidays are peak times for our business and work may be required. This position requires travel to all US time zones. Candidates must reside and be authorized to work within the United States.

About the Role:

We are looking for a Senior Manager of Distribution & Order Management to join our leadership team. In this critical role, you will drive the optimization of our supply chain and order management systems. This position combines strategic oversight of warehouse operations, order fulfillment, and system integrations to streamline processes, improve efficiency, and enhance overall delivery performance.

The Senior Manager will work closely with internal teams and external partners to ensure seamless integration of systems, improve order accuracy and fulfillment speed, and align logistics strategies with the broader business goals. You will lead cross-functional projects aimed at automating and optimizing workflows, ensuring that technology and operational strategies support the company's growth objectives.

What You’ll Be Doing:

• Lead Cross-Functional Projects & Technology Integration: Oversee and drive key initiatives that combine logistics, order management, and technology integration. Lead efforts to implement or enhance systems (e.g., ERP, TMS, WMS) and ensure smooth integration between order management platforms, fulfillment systems, and transportation systems. You will work closely with IT and operations teams to evaluate, implement, and optimize new technologies that improve operational efficiency and scalability.
• Optimize Order Management Systems: Take ownership of the end-to-end order lifecycle, ensuring that order management systems (OMS) are fully integrated with other operational tools and platforms. Lead efforts to reduce order cycle times, improve order accuracy, and ensure timely fulfillment. Implement best practices in order processing, from order creation to invoicing, with a strong focus on seamless system-to-system communication (e.g., EDI/API integration) and real-time data exchange.
• Strategic Supply Chain Performance Optimization: Leverage data and technology to monitor, assess, and optimize supply chain performance, with a particular focus on how order management and fulfillment interact. Identify bottlenecks or inefficiencies within the order flow, recommending technology-driven solutions to resolve these issues. Drive automation and process improvements that increase throughput while minimizing costs.
• Manage Logistics Operations and Fulfillment: In partnership with other stakeholders, ensure efficient and effective logistics and fulfillment processes, with a focus on maintaining high service levels and ensuring timely delivery. Identify and resolve issues related to order fulfillment, shipment delays, or inventory imbalances.
• Financial Leadership & Technology ROI Analysis: Lead financial analysis of logistics and order management technology investments, assessing the ROI of system upgrades, new software, or automation solutions. Develop and present business cases to senior leadership that justify investments in technology and operational improvements, ensuring they align with both short-term and long-term company goals.
• Leadership and Team Development: Provide leadership, mentorship, and development opportunities to a team of logistics and order management professionals. Foster a culture of continuous improvement by championing the use of technology, data, and process optimization to meet evolving business demands.
• Cross-Functional Collaboration & Stakeholder Management: Work closely with technology teams, sales, customer service, and finance teams to ensure that logistics, order management, and technology initiatives align with overall business objectives. Drive consensus across departments to implement changes in workflows and new technology solutions..
• Performance Tracking, Risk Management: Develop robust reporting mechanisms for monitoring the performance of both logistics and order management systems. Proactively identify and address issues related to non-compliance, shipment delays, or inaccurate order data, leveraging technology to ensure resolution and prevent recurrence.

Skills/Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration or a related field (Master’s degree preferred).
• 7+ years of experience in logistics, order management, or supply chain management, with at least 4 years in a leadership role.
• Strong knowledge in technology integration: Knowledge of EDI, API, and system-to-system integration to streamline order and logistics processes.
• Advanced analytical skills: Strong proficiency in using data and technology to drive decision-making. Advanced spreadsheet skills (Excel, SQL, or GBQ) and experience working with data visualization and reporting tools to derive actionable insights.
• Proficient in logistics and order management systems: Experience with order lifecycle management, EDI/API transactions, and supply chain automation.
• Leadership and project management: Proven ability to lead cross-functional teams, manage large-scale projects, and deliver results on time and within budget.
• Financial acumen: Experience in ROI analysis and building business cases for cost optimization and/or technology and logistics investments
• Strong communication skills: Ability to effectively communicate with senior leadership, stakeholders, and teams to drive decisions and align initiatives with business objectives.
• Adaptable and proactive: Thrive in a fast-paced environment with a focus on problem-solving and operational efficiency.
• Ability to thrive in a dynamic environment: Capable of adapting to evolving business needs, with a proactive approach to problem-solving and a focus on continuous improvement.

What We Offer (subject to eligibility requirements):

• Remote-first workplace (since 2016!)
• Competitive salary
• Annual bonus potential 
• Health, Vision & Dental Insurance 
• HSA company contributions
• 401K with company match component 
• “Take what you need” PTO 
• Wellness benefits
• Online learning resources & training 
• WFH office and cell phone/internet stipend 
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted, please read the following: The salary range for this position is $116,000 - $135,000. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]

Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. 

Resident is a privately held company headquartered in San Francisco, CA, with offices in New York City, London, Tel Aviv, and manufacturing operations in Jeffersonville, IN.  Learn more at: https://www.residenthome.com

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