Senior Manager, Digital Media Customer Success

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #2 on the 2023 Singapore Best Workplaces™.

We’re proud to offer market leading employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career.

We know that people are the differentiator in our business, and that's why we want to meet you.

Overview

Adobe is seeking a proficient and dynamic Senior Manager of Customer Success to lead Digital Media Success Managers across the South East Asia region supporting our Creative and Document Cloud business. Reporting to the Director of Customer Success for APAC, the successful candidate will be responsible for overseeing customer success teams in Greater China, South Korea, and Singapore, delivering customer success initiatives to enhance adoption, partnership, and value realization across a diverse customer base.

What you will do!

• Team Leadership: Lead, mentor and inspire a team of customer success managers across multiple countries, fostering a culture of excellence, collaboration, and innovation.
• Regional Strategy: Develop and roll out regional customer success strategies aligned with Adobe's overall objectives, taking into account the unique priorities and nuances of each market.
• Customer Adoption: Create and implement programs that increase customer adoption of Adobe products and services
• Value Realization: Work closely with customers to ensure they are recognising maximum value from their Adobe investments, ultimately leading to customer satisfaction and retention.
• Renewal readiness: Ensure renewal readiness, risk identification/mitigation and paving the way for growth in partnership with Sales teams
• Cross-functional Collaboration: Collaborate closely with sales, product, marketing, and support teams to deliver a seamless customer experience and drive business growth.

What you need to succeed

• Experience: Minimum of 8 years of experience in account management, or a related field, within the software industry, with at least 3 years in a leadership role.
• Regional Expertise: Deep understanding of the market, with experience working with/in teams located in Greater China, South Korea, and Singapore.
• Management Skills: Past success in leading and developing impactful teams, with the ability to adapt management style to different cultural contexts.
• Customer Focus: Passion for customer success and a dedication to delivering exceptional service and support.
• Travel: Willingness to travel frequently within the Asia region and occasionally internationally as needed.

Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.