Senior Manager, CW Central Monitoring

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

JOB SCOPE:   

The incumbent is member of a centralised team formed to support the business with monitoring key activities in the end-to-end management of Contingent Workers to ensure controls are in place and adhered to and eliminate future audit risks, responsible for ensuring tracking and reporting to group’s management team.

PRINCIPAL DUTIES & RESPONSIBILITIES: 

Help Desk – Ad-hoc queries includes but not limited to:

• Address any queries from LBU accountable representative and Hiring Manager on the CW framework and related business processes e.g., sup org set up, role assignment of staffing manager, change of cost centre
• Ensure timely escalation on appeal/complex request
• Escalate to HRIS on technical issues on myHR (not applicable to all LBUs)

Background Screening – background screening outcome but not limited to:

• Conduct timely review to ensure background screening of CW is completed in accordance to screening and COI requirements
• Follow up with respective LBU accountable representatives on the background screening for all categories of CW
• Provide monthly quality review report to LBUs

Onboarding – Onboarding tasks reviews but not limited to:

• Conduct timely review to ensure all CW have completed onboarding tasks in accordance to onboarding guidelines for all categories of CW. (automated reminders are sent from myHR)
• Monitor and track approval of exceptional handling/exemptions are properly documented by LBUs
• Provide monthly report of completion of onboarding tasks to LBUs

Training – Training completion includes but not limited to:

• Conduct timely review to track completion of training in accordance to mandatory training guidelines for all categories of CW (via myHR tracking report

Offboarding – Contract end dates includes but not limited to:

• Conduct timely review to ensure offboarding procedures are fulfilled for all categories of CW
• Schedule reports on myHR to LBU and notify LBU accountable representative
• Ensure detective controls are established to identify any untimely update on myHR /revision of contract end dates is detected and addressed timely by LBUs

Governance – Contingent workers tracking includes but not limited to:

• Conduct periodic review of list of Management Information (MI) prepared on CW related processes to ensure they are comprehensive, timely, presented to appropriate recipients and relevant for effective management oversight, e.g.:
  • Track the number of Contingent Workers by LBU
  • Track cost of individual Contractor on myHR
  • Follow up with Finance team and other parties on the CW that are associated with ACR
• Ensure monthly report generated from myHR to flag out data quality issues (e.g.: missing data fields, incomplete completion of business process by hiring manager and any unauthorized change, etc) to LBUs
• Provide periodic MI reporting

JOB SPECIFICATION   (requirements)

Qualifications

• Bachelor's degree in Business/ Economics/ Finance/ Accounting/ Information Technology or equivalent discipline

Experience

• Minimum of 10 or more years working experience in similar capacity, preferably in Financial Institution.
• Possess strong communication skills and ability to collaborate confidently with stakeholders across multiple geographies
• Possess leadership skills and problem-solving skills
• At least 3 years of people management experience
• Excellent team player and with good interpersonal skills
• Experienced in creating process documentation such as SOPs (Standard Operating Procedures), process maps
• Experienced project management and strong analytical skills in data analysis
• Experienced in preparing regular management reports or business updates to SMTs

Added advantage       

• Experience in leading projects implementation that involve cross functional teams and ensure timely and quality delivery
• Experience in working with regulators, external/internal auditors, risk & compliance environment
• Fundamental knowledge in digital skillset, process management tools, databases will be an added advantage 
• Experience of working in an Agile working methodology such as Agile project delivery, Scrum and/or Kanban

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.