Senior Manager, Customer Logistics Operations

Your Opportunity as the Senior Manager, Customer Logistics Operations

Location: Orrville, Corporate Offices

Work Arrangements: Hybrid, 30% in office expectations

In this role you will:

Develop Processes and Tools that Enable Data Analysis and Decision Making

• Own and lead our technology roadmap, data analysis tools and standard operating procedures across our entire org with an immediate focus on order fulfillment and customer inventory analysis to drive service excellence.  

• Identify and promote strategic opportunities by assimilating vast and often disparate information in a timely manner to make recommendations to the Supply Chain, SBA and Sales Leadership Teams and Customers to take action. 

• Support the activities of the Customer Logistics Team through Key Performance Indicators (KPI’s) development and monitoring across all teams while delivering a high level of service at optimum cost to customers. 

• Serve as Business Process Owner (BPO) and key liaison across our corporate IS and systems teams.  Own all internal and external systems benchmarking and help drive strategic data analysis partnerships with key retailers and distributors. 

• Drive key supply chain activities in acquisition integrations and special projects and other strategic initiatives, with a focus on timely completion of key milestones. 

• Propose and implement improvement opportunities (IO’s) intended to advance standard operating procedures, performance, and overall efficiencies across our entire organization.

• Promote and reinforce our Customer Logistics Strategic Plans and Tactics.

Drive Customer Supply Chain Excellence

• Provide data tools, systems and capabilities to develop the skills and knowledge of our teams to ensure service excellence is delivered to both our internal and external customers while also enabling harmonized processes and recommendations across our customer accounts as needed and appropriate. 

• Provide strategic direction and input on Supply Chain Programs.  This may include, but is not limited to, customizing programs to meet unique customer requirements, staying abreast of industry initiatives and trends, and identifying opportunities that benefit the customer while supporting corporate growth objectives.  

• Foster and maintain strong collaborative relationships with peers across our supply chain teams, commercial teams, corporate IS and analytics teams and third-party support structure (i.e. IMI, Data Alliance, High Radius, etc.).

• Enables self and team to actively participate in industry benchmarking providing key industry insights for supply chain excellence.

• Sponsor key transformation workstreams such as customer profitability and order analysis network optimization.

• Develops vision for key metric and exception reporting for end-to-end supply chain S&OE view across our JMS and retailer supply chain network.

• Business process owner and point of contact for IS and systems workstreams.  Provide leadership and direction on the maturity of a particular business process, associated data and capabilities.  Provide business leadership on projects.  Own final decisions on scope and design changes.

Staff Development and Leadership

• Empowers a continuous improvement mindset and analysis that can drive key decisions at all levels of our organization.  Continually focus on the future organizational design and key order to cash systems, processes and capabilities needed to support our company’s growth targets and the needs of the individual SBA’s. 

• Recommend and execute personnel actions, such as hiring, performance evaluations, promotions, organizational design, succession planning, and salary administration.

• Develop budget recommendations and make operation decisions to execute against this financial plan.  Implement financial decisions as needed to support corporate direction.  Enable a synergy pipeline for transformation ideation and our cost to serve model.

• Develop future supply chain leaders through career path planning and execution and cross functional purposeful assignments as appropriate. 

• Empowers team members to work together and make decisions internally, cross functionally across our supply chain and commercial teams and externally with our customers, providing guidance and support as required.

• Foster an environment that reflects Company culture and encourages new ideas/innovation.  Serve as a role model for our departmental climate and corporate culture.

The Right Role for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• Bachelor’s Degree

• 5+ years of supply chain experience (CPG industry preferred)

• 3 years of experience in analytics and supporting and implementing technical/systems related projects

• Experience with reporting solutions and data mining in relational databases to product cross functional analytics

• People management experience

• Strong written and verbal communication skills

• Adept at problem solving, strategic deployment and implementation and building these capabilities in others

• Results driven and self-motivated

• Emotionally intelligent

• Ability to prioritize and work efficiently in a high demand, fast-paced environment.  Proficient at building relationships and trust with coworkers and customers

• Excellent project management and communication skills; strength in influencing management decisions & engaging with cross functional managers (Commercial Teams, Supply Chain Teams, Customers)

• Professional maturity to interact with senior leadership

• Knowledgeable in supply chain processes such as order management, deduction management, EDI and VMI, inventory analysis.  Understanding of key supply chain metrics that matters and their drivers 

• Ability to think strategically and motivate others toward this vision

• Ability to travel 10% of schedule.

Learn more about working at Smucker:

• Our Total Rewards Benefits Program

• Our Thriving Together Philosophy Supporting All Impacted by Our Business 

• Our Continued Progress on Inclusion, Diversity and Equity 

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