Sr. Manager, Consumer Insights
Are you looking for a place where you can bring your experience and provide subject matter expertise to support analytic needs? These insights will be used in understanding complex data relationships and creating useful analytic assets that help drive revenue, efficiencies and consumer engagement.
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As a Sr. Manager, Consumer Insights on the Digital Analytics & Consumer Insights team, a typical day for you will include:
- Independently develop and perform actionable diagnostic analysis on consumer attribute and offline/online behavior data to produce quality insights that drive business strategies
- Provide analytic subject matter expertise to business stakeholders to define relevant, value accretive business questions and requests
- Provide thought leadership in implementing and maintaining relevant analytic framework/constructs (revenue attribution, CLV, AB testing) that help drive decision making
- Query, manipulate and transform data from multiple sources to produce a comprehensive view of consumer behavior
- Develop analytically sound approaches to answering business questions while demonstrating resourcefulness in obtaining and cleansing data when comprehensive information is not available
- Influence internal and external stakeholders to ensure that behavioral analytics and insights are embedded in decision making
- Concisely explain insights coming from complex data analyses through effective verbal/written communication
- Develop impactful visual representations of analytic insights and concise summaries of analytic methodologies that resonate with executive level stakeholders
Bring your skills and be inspired to achieve success.
- Experience:
- 5+ years of experience in a Consumer Insights, Market Research or Business Analysis role
- Extensive experience in independently recommending and developing appropriate analytic frameworks/constructs to answer a wide array of business questions and requests
- Extensive experience combining both offline and online consumer attribute and behavioral data (POS transaction, web browsing, email engagement, marketing channel interaction) for analysis and insights generation
- Extensive experience with SQL, Athena, Glue, S3 and data visualization tools (QuickSight, Power BI) required
- Experience influencing executive decision-making thru clear and concise presentation of insights coming from analysis and reporting
- Experience leading cross functional teams across Marketing, Digital, Operations, IT on short term company initiatives/projects
- Experience managing/coaching other Analytic resources
- Experience with Python, GA4, Search Console, BigQuery
- Education:
- Bachelor’s degree in a quantitative discipline (Statistics, Applied Mathematics, etc) or sufficient on the job use of related skills. Master’s degree is a plus.
- Schedule / in-office requirements:
- Hybrid working model if based in DFW.
- Fully Remote if not based in Texas.
Bring your goals and be enabled to reach them.
- Competitive Pay: Commensurate with experience
- Schedule: Full time M-F
- Benefits: Check out our benefits offerings here
- Financial Benefits: Equity and annual bonus opportunities
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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Brand:
Neighborly - USA Shared Services
Top Skills
What We Do
Neighborly is a holding company of 21 service brands focused on repairing, maintaining and enhancing consumers’ homes and businesses and is the world’s largest home services franchisor serving 8.9 million+ customers. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across 14 service categories in the United States and in Canada. The company was founded in 1981 as Dwyer Group and is based in Waco, Texas. Neighborly now has nearly 3,600 franchisees and 10 corporate support centers throughout North America, U.K. and Germany.
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