Senior Manager, Client Services Advisory

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

The Client Services Advisory Team is dedicated to facilitating project execution for strategic initiatives. We contribute to the successful launching of our key clients' business objectives, leveraging our deep-set acumen of the industry. The team's expertise extends beyond implementation, offering advisory services for sophisticated projects that require intensive proficiency and insight. Our approach is hands-on, fostering deeper collaboration, guidance, and training to adeptly support and empower our clients in achieving their business goals.

What a Senior Manager, Client Services Advisory does at Visa:

This Senior Manager plays a key role in developing and delivering high impact engagements for Visa’s clients in the Asia Pacific (AP) region.

This role serves as a trusted advisor for complex and strategic projects which serves our clients’ interest and long term growth. This may include new client onboarding (including fintechs), card management system change, system architecture, merger & acquisition and multi market expansion.

This is an individual contributor responsible for hunting opportunities that would materialise into high-touch advisory delivery while taking a broad perspective to identify innovative solutions. This role will be structuring deals, obsessing about clients’ requirement, sales pitching and proposing a comprehensive solutions.

This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both,the preferred brand and unique business partner

In this role, you are expected to:

• Represent the CS Advisory team to generate and follow up on advisory deal leads in Australia, New Zealand and South Pacific (AUNZSP) cluster with the Client Success Manager (CSM)
• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Ensure project engagements remain on track, utilizing governance frameworks and mitigating / resolving complex problems that emerge during engagements
• Prepare project materials including interview guides, data requirements, concepts, frameworks
• Undertake client interviewing, collecting and analysing inputs such as client information, data, processes, policies, competitive and environmental information
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distil insights relevant to the client problem at hand
• Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development
• Identify solutions and recommendations that address client objectives and result in performance improvement
• Create compelling presentations to illustrate findings, ideas, recommendations within advisory engagements and more broadly
• Recommend approaches to clients, providing guidance and at times supporting implementation
• Collaborate with market based CSM teams, client account executives (AEs), Subject Matter Experts and other relevant Product and Solutions teams to gain insights and support client engagement and execution

Why this is important to Visa:

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

Qualifications

What you will need:

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

• A minimum of 10+ years’ experience, preferably in a technical consulting role with experience covering financial services, payment card, software or information services
• Possess deep Subject Matter Expertise in multiple areas such as card payment systems, products and services, project management, gained through years of experience supporting clients and new product implementations within a payment processing environment
• Strong team orientation, collaborative, flexible, able to work effectively in a matrixed organization and enjoys learning through new challenges
• Strong interest in driving sales and derive huge satisfaction in delivering value to clients
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Be able to communicate complex, technical concepts in a focused, well-organized and client centric manner
• Be able to learn and acquire knowledge in new technologies in keeping step with market developments
• Experience in using analytical skills and technical acumen for interpreting clients’ needs, and proven ability to generate insights from various data points to deliver a compelling pitch (storytelling)
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Excellent project management skills
• Excellent verbal, written, presentation and interpersonal skills
• Excellent presentation and facilitation skills, including strong oral, deck creation and written capabilities

What will also help:

• Willingness to take on new challenges, explore new ideas and be flexible with changing priorities 
• Ability to operate with ambiguity and strive towards an optimum outcome for Visa and our clients
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures 

Projects you will be a part of: 

The team will continue to define and improve the service experience for new client implementations for all new client types to develop & provide deeper levels of support to meet new client needs. This will include phasing project plans to encourage the adoption of more Visa solutions at the time on client onboarding.

The team will implement strategic or complex client projects requiring enhanced support which may include regional client projects spanning multiple markets, bundled solutions requiring a phased approach incorporating multiple stakeholder and multi-phased projects.

The team will provide advisory services for project use cases or clients that requires a deeper level of technical support, as part of a comprehensive service offering that Client Services is offering as part of onboarding, new services and optimization consultancy.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.