Senior Manager, Client Assurance

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of role

Directs a team that oversees the delivery of complex client audit and assurance engagements across Global Payments and its subsidiaries.  This role requires the Manager to not only lead the team, but also have the ability to fulfill the execution and delivery of the client audit and assurance engagement activities.  This role involves working closely with clients on all aspects of assurance and oversight as well as key internal stakeholder groups including Information Security, Risk and Compliance, Technology, Audit and Enterprise Resiliency teams.  Assists in the effective reporting of identified risks as well as assessing external risks and co-ordination of appropriate mitigation strategies. Consults on an ongoing basis on related issues with managers and executives. 

What part will you play?

• Manage the North American Client Assurance Team responsible for client audit engagements across the TSYS and Global Payments Client base.

• Leads the delivery and management of complex client assurance assignments across TSYS and Global Payments to ensure positive outcomes for both the client and the company.

• Challenges audit scope, controls delivery of pre audit requests, coordinates TSYS subject matter experts for onsite interviews and manages post audit responses. 

• Oversees all TSYS Audit Lead’s milestones and preparedness for audit engagements.

• Challenges the TSYS Audit Lead and the client assessors to ensure they are prepared prior to engaging the subject matter experts in interview sessions.  

• Evaluate each client request to ensure the client is within their defined audit rights and hold the clients accountable for operating within those defined rights. 

• Provide support to the International American Client Assurance Team and the Client Assurance Central Intake Team as needed.  

• Manage team capacity and work effort across all Client Assurance functions. 

• Collaborate with Legal on client renewals or new clients agreements through audit right negotiations.   

• Support TSYS Sales by facilitating all aspects of a prospective client's due diligence on the Global Payments control environment.  

• Promotes awareness and the value of external audit and assurance sources, including PCI and SOC reporting, to clients.

• Drives efficiencies by maintaining a thorough knowledge of the technologies used to conduct client assessments.  

• Assesses internal, external and industry emerging risks and threats and engages with a range of stakeholders to coordinate appropriate responses and develop mitigation strategies.

• Identify opportunities and execute plans to improve client assurance processes and understand and quantify business impact of those improvements for communication to management.

• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?Minimum Qualifications

• Solid understanding of the payments industry and risk management.

• Bachelor's Degree

• Minimum of 8 years experience

• Relevant Experience or Degree in a related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered.

• Related professional experience including a minimum of 3-4 years experience in a supervisory position or matrix management.

What Are Our Desired Skills and Capabilities?

• High level verbal and written communication skills in a variety of contexts are essential.  

• Working knowledge of SOC 1/SOC 2 Reporting.

• Working knowledge of PCI DDS Requirements.  

• Previous experience in an audit/assurance role (preferred).

• Familiarity with regulatory and legal changes in the payments industry (preferred).

• Familiarity with the NIST Cybersecurity Framework (preferred).

• Familiarity with Amazon Web Services (preferred).

• Thorough knowledge of TRACE, Intralinks and Excel

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].