Senior Manager, ACH, Wire Transfer, Instant Payments & International

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $80,000.00 - $94,500.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to oversee and enhance our ACH, Wire Transfer, Instant Payments & International departments.

Essential Functions

• Ensure that daily operations, reporting and tracking, development and coaching of employees, and customer service of the ACH, Wire Transfer, Instant Payments, and International business units are occurring with high quality and according to established guidelines and procedures

• Maintain overall quality and customer service standards, employee performance, and budget monitoring

• Maintain overall quality and customer service standards, employee performance, and budget monitoring

• Develop and complete projects resulting from changes in technology, regulations, new services, and efficiencies for the departments.

• Identify process improvement opportunities and lead initiatives to enhance efficiency, accuracy, and customer satisfaction by implementing best practices and leveraging technology to streamline operations

• Resolve complex wire transfers issues while delivering exceptional customer service and fostering strong relationships with internal and external stakeholders

• Work with IT and vendors to resolve both production and project issues and provide input on product enhancement and other roadmap items

• Work with auditors (internal and external) and ensure all SOX and other regulatory controls (including anti-money laundering (AML) and Know Your Customer (KYC) are followed

• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

• Communicate decisions, priorities and relevant information to team members effectively

• Support budget management, planning and expenditure

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Advance knowledge of the electronic payments field, including knowledge of best practices preferred

• Ability to drive results and balance management of organizational risk and meeting goals of the business

• Strong analytical and problem-solving skills with a proven track record of managing multiple priorities and meeting deadlines

• Detail-oriented and committed to accuracy, with the ability to thrive in a fast-paced, dynamic environment

• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

• Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals

• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Advance level proficiency with Microsoft Word, Excel, Teams and Outlook  

Education & Experience

• Bachelor’s degree in Business Administration or in related field or equivalent combination of education and experience required

• 8+ years banking operations experience required

• 4+ years management experience required

• Experience in relevant software and tools, including financial systems and reporting software required

• Electronic payments experience preferred

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Senior Manager, ACH, Wire Transfer & International level job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $80,000 to $94,500 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 922 Walnut, Kansas City, Missouri 64106

Time Type:

Full time